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Frontrunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
What is NetSuite?
With an integrated system that includes ERP, financials, commerce, inventory management, HR, PSA, supply chain management, CRM and more – NetSuite enables fast-growing businesses across all industries to work more effectively by automating core processes and providing real-time insights into operational and financial performance.
What is NetSuite?
NetSuite is a cloud accounting software that provides a complete view on financial performance and cash flow analysis. The system comes with features including general ledgers, cash management, tax management, accounts receivable and payable, fixed asset management, and payment management.
How do you use NetSuite?
NetSuite is a cloud-based system, which can be accessed through an active internet connection. There are n... read more
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User Review Highlights
4.1
801 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"For my particular area of work, inventory management is great and is better than its competitors."
"I really like this program better than sales force because it’s easier to Navigate set of the systems."
"I like that I can store all of the companies information in one place. I like that our customers are easy to find."
"Jacked up prices, extortionist mentality, poor business practices, unprofessional support, machiavellian attitude sales doctrines, etc."
"There are times when we bump into a defect, these defects will impact our business processes and users."
"When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business."
Read user reviews
How much does NetSuite cost?
Pricing available on request.
Starting price
$499.00 per month
Free trial
Not Available
Free version
Not Available
Which features does NetSuite offer?
Core features:
"What If" Scenarios1099 Preparation3PL ManagementAccess Controls/PermissionsAccount ReconciliationAccountingAccounting IntegrationACH Payment ProcessingActivity DashboardActivity TrackingShow more features +
How easy is NetSuite to use and deploy?
NetSuite supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.
4.1/5 out of 801 Reviews
Showing 1 - 5 of 801 reviews
Apeksha
Company size: 501 - 1,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2021
Best ERP out there

Alvaro
Verified reviewer
Company size: 51-200 employees
Industry: Internet
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
Great ERP
Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.
Pros
- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.
Cons
- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.
Emily
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
September 2021
Powerful ERP software
This software has helped our business tremendously with efficiency and analysis. We've used this software for 8 years and we are still learning & implementing new features. Tt's a very robust system.
Pros
All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.
Cons
Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.
Reasons for choosing NetSuite
Not a legacy system . . better technology and capabilities.
Reasons for switching to NetSuite
Our volume of transactions and products exceeded QuickBooks capacity.
Eduardo
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
An extensive system that needs to be onboarded correctly
NetSuite's user accounts and permissions make it easy to keep track of who has access to which information. When we look at a transaction's history, we can see the dates and usernames of the persons who made changes to it. When a transaction is made available for usage in the real world, the number of persons who must authorize it can be reduced. This is an excellent training aid. These measures have slashed our time and effort significantly.
Pros
NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization. There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.
Cons
NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.
Brett
Company size: 201-500 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Overrated and overpriced, not user friendly, raises price 10% each year
Just read above. This software is overpriced trash. I haven't heard good things about their competitors either, but I would rule out NetSuite if an implementation was tasked to me. I get frustrated with this software at least once a day, even after all these years. The lack of common sense and easy to implement things is everywhere in this software. The UI requires clicks through to many pages to accomplish a simple task. I cannot discourage companies enough not to choose NetSuite.
Pros
It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.
Cons
This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.
Reasons for choosing NetSuite
Both companies that I went to had poor implementations of NetSuite by previous teams that immediately put our current team behind the 8-ball. ACS (their first party consulting service) is good but extremely expensive, and with both companies we had no choice and went this route. NetSuite knows the math - you pay for ACS to make the product usable at a substantial cost, but they know for you to switch will incur heavier costs in dollars, and more importantly, employee time. They have 100% of the leverage, and will never fail to exercise/hoard it over you.
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