Is Odoo right for your business?

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best for

  • Accounting
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality

What is Odoo ?

Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Odoo’s POS module is part of an open source collection of business modules that also include accounting, marketing, warehouse management and project management modules. Features of the POS module include wireless support, receipt/label printer, customer history, inventory tracking and automated ordering. The email marketing feature allows retailers to send customized emails to their customers, informing them about special offers and sale campaigns. Retailers can even setup rewards and loyalty programs to offer discounts and other promotional... read more

Jump to:

Odoo inventory shopping cart
Odoo inventory shopping cart
Odoo invoice
Odoo invoice
Mobile Interface
Mobile Interface
Odoo sales dashboard
Odoo sales dashboard
Odoo product details repesentation
Odoo product details repesentation
Odoo display of pipeline activities
Odoo display of pipeline activities
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User Review Highlights

4.15

428 Reviews

5
194
4
158
3
44
2
11
1
21
4

Ease-of-use

out of 5
3.5

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"Organized and connectable: the Odoo has a good UX/UI, you can found your specific function faster and Sometimes from the same page Like make a task for my assistant while I'm on the sales page."
  • icon"Search is fast and flexible, alot of combination search function. Easy to use with the same UI style, UI is very clean not messy."
  • icon"Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term."
  • icon"The support is terrible, specially in UAE, the account managers for enterprise never respond and tickets are open for 3 and 4 days."
  • icon"Second thing is when there is any error in py file sometimes it fails to give exact error."
  • icon"Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider)."

Read user reviews

How much does Odoo cost?

-Odoo Community edition is available for free. -Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Starting price

$20.00 per month

Free trial

Available

Free version

Available

Which features does Odoo offer?

Core features:

@mentions360 Degree FeedbackAB TestingAccess Controls/PermissionsAccount ReconciliationAccountingAccounting IntegrationAccounts PayableAccounts ReceivableACH Payment ProcessingShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Odoo to use and deploy?

Odoo supports all deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Linux, Windows, Mac.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Odoo

4.15/5 out of 428 Reviews

Showing 1 - 5 of 428 reviews

User Profile

Carlos

Verified reviewer

Company size: 201-500 employees

Industry: Chemicals

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2022

Odoo made project management easier.

Integration with other tools is excellent. The experience with Odoo is pleasant and easy from entering data, organizing and controlling them, creating deadlines, alerts and notifications and alarms. It is possible to export the data to later analyze it more precisely and create presentation graphs.

Pros

Odoo software has improved our organization, planning and work routine. Everyday projects and activities are recorded in the tool that has cloud management. We use it on our workstations and also on Android devices with the official APP. The system of alerts and notifications always helps us to remember the activities and the most critical and urgent ones.

Cons

Odoo on android has some instabilities and crashes. I prefer to always use via the web and on Windows.

User Profile

Peter

Verified reviewer

Company size: 11-50 employees

Industry: Industrial Automation

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

October 2020

Buckle your seatbelt, it's going to be a bumpy ride!

The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly. Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME

Pros

Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally. The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work. The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.

Cons

The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly

Reasons for choosing Odoo

It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.

User Profile

Faisal

Verified reviewer

Company size: 10,000+ employees

Industry: Internet

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

February 2022

A all in one expensive solution

Pros

Most of the things. Tracking leads is super easy now, because of Odoo. Designing emails is also easy here. More importantly, it's an all-in-one solution. Sometimes you don't even know what is that one feature will make your job easier. Then solutions like Odoo come in and offer you some. That's just wonderful.

Cons

Nothing much really. Their customer care could be more consistent with the replies, that's all. It's expensive!

Reasons for switching to Odoo

It's also feature-rich but sometimes I felt like they complicate things too much.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

Extremely disappointed by the Odoo solution and teams

So far: 3.5 years of development, 3 different consultants, over 60k€ "invested", countless hours spent on our side (client-side) to be as solution-driven as we possibly can - and still NO idea when our Odoo application will be in production. Our frustration is running wild.

Pros

The flexibility of the software, which in theory allows you to customize the software according to the needs of your business. The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.

Cons

The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers. We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place. On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible. Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.

Reasons for choosing Odoo

For having a single app and single database. So far, we have nothing.

User Profile

Wes

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

September 2020

Do Not Purchase Directly From Odoo

I wish it had worked. We struggeld with the software for 18 months - even reaching out to the [SENSITIVE CONTENT HIDDEN] via Twitter asking for help. Odoo does not care about the customer. If you work with a reseller, they are awesome. But we made the mistake of buying through Odoo, installing 3rd party apps and then having tons of programming issues that no one would help us with. Great software - horrible company.

Pros

The software is incredibly eligant. The way everything works together via API is astounding. I can't say enough about how flexible this software is.

Cons

Support. We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1. All help is predicated on you having no 3rd party apps. The problem is, you cannot run the software without 3rd party apps.

Reasons for choosing Odoo

Compared to Netsuite, it was affordable and the rep assured us it would do all the things Netsuite would do.

Reasons for switching to Odoo

We outgrew Zoho.

Showing 1 - 5 of 428 reviews

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