User Reviews Overview

Ratings Breakdown

5 stars

(43)

43

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Feature Ratings

Ease-of-use

5.0 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

5.0 / 5

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Showing -49 - -3 of 47 results

December 2021

Kenneth from Smile Kreations Dental Care

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Practice-Web .vs. OpenDental .vs. EagleSoft .vs. Denticon

Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on.

Pros

I find the ease of charting and treatment planning; it is uncomplicated and straightforward! Software support is very personalized, and I rely on the support for problem resolution, upgrades and usage/training.

Cons

Lack of “cloud” support, but they add Doctor Portal now which helps

Reasons for Choosing Practice-Web

Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on and partnership with DentalXchange

Reasons for Switching to Practice-Web

Cost, support, mirror OpenDental foundation

July 2021

John from John Grouse DDs

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Dental Management Software

I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping.

Pros

This Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use.

Cons

There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.

Reasons for Choosing Practice-Web

Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s.

Response from Practice-Web

Replied July 2021

Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency! Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)

January 2022

Anthony from Anthony T. Fernandez, DDS

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2022

Practice-Web Practice Management Software

Overall, we are very pleased with Practice-Web.

Pros

This open-source software does everything we need for our daily operations, and now allows us to e-prescribe as well. The support team is always helpful, and everyone at the company, from the [SENSITIVE CONTENT] on down the chain has been a pleasure to work with.

Cons

The integration process was tricky, and a bit complex, but once done, performs well. Integration with prior data sets was the biggest challenge.

Reasons for Switching to Practice-Web

Data Team DDS was becoming outdated, and didn't offer the features we needed. Practice-Web allows us to easily text or email reminders for our patients to help reduce missed appointments.

November 2019

NICHOLAS from East Boston Dental Associates

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

The downs of Practice Web

None, there are countless unresolved issues that we are having on a daily basis.

Pros

Really nothing...way to many issues in using it!

Cons

Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!

Reasons for Switching to Practice-Web

They sold out to Practice Web....

Response from Practice-Web

Replied April 2021

We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.

November 2021

George from Elite Smiles

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Wouldn't change it for any other program

Pros

Very easy to use and way more features than we need.

Cons

Initially the graphics. They have greatly improved since then and now it looks great.

Reasons for Switching to Practice-Web

Price for the things they offered and support

January 2021

Fernando from Campos Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

LIVING WITH PRACTICE WEB.

Because information is available save some time , Insurance coverage, max allowances , procedures unscheduled, and if you sign for support the team would be there for you when need it.

Pros

Chart is easy to customized to specific patient needs and findings. All the modules are interconnected and operation becomes flowless. Information is just one click away.

Cons

I'll like to be able to send pictures/ x-rays within the referral forms.

Reasons for Choosing Practice-Web

At that time it was the most complete software in the market not sure if there is any better or more complete than Practice Web. I DO NOT NEED TO FIND OUT

Reasons for Switching to Practice-Web

I started using Easy Dental when it was a DOS version not even window then transition to the windows version. First i wanted to write RX from the computer but that was an additional module on Easy Dental ,then i wanted to show the patient specifics on their chart. I was in need of quite a few features that were not available with in the same software. Started looking for solution and got few samples was not satisfied until found PRACTICE WEB

Response from Practice-Web

Replied January 2021

Thanks for your kind words! There is a way to have images on referral slips. Call 800.845.9379 (opt 2) when you have a moment and our Support Team will walk you through it. Medcohere (our referral management Smart Tool) provides the functionality as well.

January 2021

Gundong from BELL DENTAL CARE

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Good support everytime I need it.

Pros

It is simple easy to use. Have most of the functions I need to run my dental office

Cons

There still are some bugs that needs to be fixed. no Major problems

Reasons for Switching to Practice-Web

PRACTICE WEB IS MORE EAST TO USE WITH CHEAPER FEE.

Response from Practice-Web

Replied January 2021

Your review made our day! We're constantly updating Practice-Web to add new functionality and rigorously test before each release. If you feel that a feature is not functioning properly, please contact our support and we'll be happy to help!

January 2022

Kalpana from Primary family dental

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2022

Practice Web

Very very very Satisfied!

Pros

Very Very User friendly, integrates with other apps easily, platform adapts to new upgrades easily (like win 11), lately adding customer support team members makes it easy to get support, even if you don't leave a message for support team they will call you from Caller ID. List goes on

Cons

We are not very demanding practice and so can't think of anything

January 2022

Mark from South Gate Dentistry

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2022

My experience

Pros

It is really easy to use and get a hang of it if you are new to the software.

Cons

There are few issues with the reports but over all not much.

February 2022

Michelle from Smile Builder

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2022

User Friendly

Pros

Very Easy to Integrate with as a Dental Professional

Cons

Confirmation does not always come thru correctly

February 2021

Kenneth from Kenneth G. Louie, DDS

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Practice-Web

I use Practice-Web for all insurance, accounting, and basic practice management related functions. During this CoViD-19 pandemic, I've used the texting and emailing of forms to minimize the use of paper.

Pros

I was familiar with it, since I had a free version of one of the earlier editions. It met most of my needs at the time, and offered upgrades for future needs. It allows a link to Dentimax X-Ray software, and is somewhat customizable. Like most dental practice management software, the basic functions are relatively easy to use, but does require some time to remember what all of the functions are and where to find them.

Cons

Some features are not fully or easily customizable. Someone without more advanced computer experience couldn't use some of the features. Although link to Dentimax software opens the program to a specific patient, it sometimes gets the wrong patient, and doesn't upload images automatically. All images most be uploaded manually. Some features, like texting and emailing from Practice-Web, don't always work. Customer support rep says if I pay for an additional upgrade, it might work better. In order to use some features, some security features must be disabled.

Reasons for Choosing Practice-Web

Was already familiar with product

Reasons for Switching to Practice-Web

Initially it was free( Freedental). Requirements were basic treatment recording, dental claims, and accounting. This software met those needs.

Response from Practice-Web

Replied February 2021

Thanks for your kind words and for choosing Practice-Web all these years! We work hard to make sure dentists like you can maximize the value of Practice-Web with our production and revenue-boosting tools. Most of what you've mentioned can be solved by our friendly Support Team. The x-ray issue, for example, is usually because an assistant or hygienist might have added a patient directly into your imaging software instead of using Practice-Web's built-in bridge. If your imaging software lets you to edit the patient number, we can easily fix that! For texting, we replaced our older service (that required you to input the phone carriers and is no longer supported by many of them as of 2019) with an amazing new texting service. Now you can do automated appointment confirmations, reminders, recalls, marketing, two-way texting and much more right from within Practice-Web! We're happy to give you a FREE 30-day trial. We'll be in touch very soon!

April 2021

Maria from Dental PM, PC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Most incredible customer support team

I love practice web. I so happy with my purchase.

Pros

The software is very easy to use and includes everything needed for compliance purposes.

Cons

Not having the option to edit the price and cost of procedures in an excel (Microsoft) format is a bit laborsome when you have to adjust pricing after a treatment plan has already been entered. At the moment, if I need to edit the cost of a procedure, I have to open each procedure entered and adjust the price individually. It would be great if we can adjust the pricing on a procedure without having to click and open each procedure.

Reasons for Choosing Practice-Web

because your customer service representatives are very knowledgeable and helpful. They explained everything with such ease and they are always available when I have questions. The other reason for choosing practice web is that it is a complete charting solution. It has everything I need.

Response from Practice-Web

Replied June 2021

Thank you so much for your kind words!!! It means a lot. We're thrilled you're thriving with Practice-Web and glad the Support team is delivering great service. For the procedure fees question, you can update several procedure fees very quickly at once in the Procedure Code List in Practice-Web. Our support team reached out to you to demo this, but please call us at 800.845.9379 for help today. We look forward to helping you thrive!

January 2021

cudick from santa cruz dental office

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

software update

I am a very satisfied customer, today 1/7/2021 I [SENSITIVE CONTENT HIDDEN] helped me update my practice web software. [SENSITIVE CONTENT HIDDEN] was very knowledgeable and patient, he guided me thru all the process succesfully. Thanks [SENSITIVE CONTENT HIDDEN]

Pros

It is user friendly, not too expensive, superb technical support like [SENSITIVE CONTENT HIDDEN].

Cons

I dont have any issues with this software, we all like it at the office.

Reasons for Switching to Practice-Web

practice web is a better dental software

Response from Practice-Web

Replied January 2021

Thank you for sharing your feedback on the affordability and power of Practice-Web! We shared your review with the Support Team and it made our day!

August 2021

Shikha from Canyon Dental

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best dental office software

My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.

Pros

I have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software.

Cons

This software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice.

September 2021

Vincent from Ultimate Dental of North Bergen LLC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Practice-web review.

Overall we are pleased enough to wish to remain with the company.

Pros

Not terribly expensive like some of the other opportunistic and abusive companies. Good tech support. [SENSITIVE CONTENT] is far and away the best in the company. She’s the most knowledgeable and capable of solving issues effectively and efficiently. [SENSITIVE CONTENT] are good too-better than the rest but not as good as [SENSITIVE CONTENT]

Cons

The updates are difficult and disruptive. Also the add on modules like texting, emailing, patient scheduling, and patient/practice portals get disrupted with each update and need to be proactively reset. This takes many calls and time.

Reasons for Choosing Practice-Web

Research we did made the switch appealing.

Reasons for Switching to Practice-Web

Tdocs discontinued and computeragedental was taken over by eaglesoft I believe and became uncompetetively expensive.

December 2021

Hortencia from DR. GILL'S FAMILY DENTISTRY

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Very Satisfied with Software

Overall, our experience with practice web has been a positive one.

Pros

Practice Web software is very easy to use. I love how easy it is to schedule appointments. I also like the fact that we are able to send out text messages to our patients to remind them of their upcoming appointments or any questions we might have. The billing and charting are also very easy to use. Over all we are extremely happy with this software.

Cons

what we liked least is that at times if the software is not up to date it will lag or freeze.

Reasons for Choosing Practice-Web

Practice Web was recommended by out IT Tech [SENSITIVE CONTENT]

Reasons for Switching to Practice-Web

We needed to upgrade and wanted to send out our claims electronically

June 2021

Gretchen from PEDIATRIC DENTAL GROUP COLORADO/Summit

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Practice Web

They are always there when we need them. They are great!

Pros

You can customize it to your own needs. We are pediatric dental group and there are some features that we use to adapt to what we need from the software.

Cons

That is does not participate with more insurance companies on 'real time' eligibility

Reasons for Choosing Practice-Web

It seemed it would fit our practice needs and it has.

Response from Practice-Web

Replied June 2021

Thanks for your kind words, Gretchen! We're thrilled Practice-Web is helping your pediatric office thrive and glad you're feeling well supported! Real-time eligibility is a service provided by your clearinghouse integrated in Practice-Web. If your current clearinghouse isn't meeting your needs, give us a call at 800.845.9379 to see if we can find a better fit.

February 2021

MARIE from Marie K.Kay,DDS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

best value for the money

I do like it very much and I recommend it to collegue if they are looking for dental management soft ware.

Pros

Good supporting and user friendly and constant improving

Cons

I wish I have recall reminder with text version.

Response from Practice-Web

Replied February 2021

Thanks for your kind words! We're glad you're pleased with the value Practice-Web provides. We do offer text message reminders as part of pwConnect. You'll find info on it by visiting the "Smart Tools" section of our site and viewing "Automated Text Reminders." Here's a direct link: https://www.practice-web.com/smart-tools/automated-text-reminders You can sign up for it via our website by visiting the "Pricing" page or, if you have questions, call 800.845.9379 and select option 1 to reach our sales department when you have a moment.

November 2021

Upen from Upen patel dds

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Best software

Great

Pros

Easy to use and navigate and learn and improve quickly

Cons

Too many updates, but when done it’s good.

Reasons for Switching to Practice-Web

Dentrix not user friendly

October 2020

Jyoti from Only Kids Dentistry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Awesome support

Pros

Multifunctional software that integrates with other applications

Cons

Some minor issues that we need to go around

April 2021

Vahe from Vahe Karimian DDS PC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Simple and Efficient

Very good. Support team is very good and always ready to help.

Pros

Very easy to use. Simplifies any task you need it to. Also that i can customize almost everything. Very good product

Cons

There isnt anything that i can mention that i dislike about the software

Reasons for Choosing Practice-Web

I had used it before and it was great

Response from Practice-Web

Replied April 2021

We're thrilled Practice-Web's customizations and streamlined workflows are helping you thrive! Thank you so much for taking the time to share your thoughts- it means a lot!

April 2021

Lee from Brite Clean Smiles

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Very Pleased

user friendly. very pleased overall.

Pros

The customer service team and technical support are amazing

Cons

Nothing that couldn't be modified.

Reasons for Switching to Practice-Web

financial decision

Response from Practice-Web

Replied April 2021

Thank you so much for your kind words! So glad Practice-Web is helping you thrive! We shared this with the team and it made our day. :)

May 2017

Jeff from Jeff M Hull, DDS

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I have been impressed with the thought put into this software.

It allowed me to integrate my accounting and patient chart into a seamless unit.

Pros

I have been able to make it make it mold to my practice style. Support has been great. It allows me to locate the needed information easily. With some thought, I have it set up so that hopefully, we will not over look important information.

Cons

There are things I would change but that's just because I want the software to behave exactly the way I want it to. That's not going to happen with any software, but Practice Web has listened to my ideas and the ones they consider universal enough, they have accommodated.

January 2021

Amer from Dr Amer Safadi

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Satisfied

very satisfied

Pros

user friendly, we all like using it, easy to learn and use. Now, you have got more staff, so when we call , we have a representative answering us and taking care of us immediately, we don't have to leave a message and wait for someone to call us back!

Cons

can't think of anything , we are satisfied !

Response from Practice-Web

Replied January 2021

Thanks so much! We're thrilled you and your team are enjoying Practice-Web and glad the extra Support we've added to keep up with our growth is delivering as expected. We shared your feedback with the team and this sincerely made our day!

February 2017

Madelon from Radiance Dental

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Practice-Web vs. Dentrix.

I've been using Practice Web for many years. Prior to purchasing it, I looked at several Dental Practice Management software options. Some high-powered and costly with brand-name recognition. I just couldn't justify the cost and upgrade/add-on/warranty/support costs for my needs. And frankly, I liked the flow of PW better than some of these other programs. Bigger doesn't mean better. Practice-Web just works. You and staff can learn it in a day. Best decision I've made. M. Murphy, DMD -- Scarsdale, NY

Pros

Ease of use. Great graphics. Very few clicks to complete a task.

Cons

The name. People confuse it with Practice-Works.

January 2021

Monica from Anthony Fernandez, DDS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

survey

Pros

ease & consumer almost friendly & software support

Cons

had a learning curve, but always PW is available for support

Reasons for Switching to Practice-Web

Update

Response from Practice-Web

Replied January 2021

We're thrilled you're enjoying the upgrade to Practice-Web! We shared your review with the Support Team and it made our day!

November 2021

Robert from ROBERT J RUEDA DDS LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Love this software

This software has been a live saver for my office

Pros

Been a Practice-Web customer for a few years now I still amazed about the great customer support.

Cons

No complaints, and any problem that has happened since I started working with the software I’ve been able to fixed really quick

Reasons for Choosing Practice-Web

I try for the first time and never looked back to other software

January 2022

hamed from Norco family dental group

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2022

Best Dental Software

Excellent support. It has improved my practice running smoothly and increase productivity.

Pros

Overall ease of use and navigating around the software

Cons

I have been using the practice web for over 2 years and yet found any features that i do not like. It is a great Dental software.

Reasons for Switching to Practice-Web

I like the ease and better features of Practice web

January 2019

Mayra from Dr. Hurtado Dentistry

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great Sofware

Practice-web has been a great program to us for the last 8 years, we look forward to seeing what it will it do in the future.

Pros

The software is easy to use and the help when something does not work properly is fast.

Cons

Sometimes things don't work as we'd like them to, for example, the texting feature. But we get help right away about these issues,

August 2017

Sam from maria a cruz-agustin dds inc

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Very easy to use

It makes my job a lot easier and more efficient when doing billing

Pros

It's easy to do billing and treatment plan. You could also customize your own sheets the way you want . Coming from Eaglesoft and not know how to bill and treatment plan this software was very easy. Eaglesoft I was pulling my hair.

July 2017

Pamela from Whitley Dental/creating smiles management company

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

PW his helped my company for almost 20 years. Loved the software and support!

Pros

Loved the software and support! Support staff was consistently positive and patient. They helped train my new staff members and the program is logical and easy to use.

Cons

On occasion, it would takes PW's support staff a day or so to get back to us when they were very busy . But this was rare.

November 2018

User Profile Picture

Nelson from Aviator Sports and Events Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Easy to use with many useful features

Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us. Learning the in and outs of the program only took a few days but we do not regret out decision to switch!

Pros

A very versatile program with ample room for customization and an incredibly helpful support staff.

Cons

The graphic design and user interface could be a little more polished and appealing.

November 2017

Sheena from Sheena Bhatia dds inc

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Very user friendly and all in one software . Exceptional customer support .

Pros

Ease of use , open ended so very convenient , can customize it to our liking , great customer support.

Cons

Cannot say it's a con but upgrades are done frequently so have to keep up with it . Once in a while issues with text messaging and e mails .

October 2021

Jocelyn from Madhavi J. Desai D.D.S Inc.

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2021

End of the Year Practice Web Review

Pros

Patients reminder messages and recall messages. This product is easy to use.

Cons

When a patient sends us a text we can no longer minimize window and we end up losing the text.

Reasons for Choosing Practice-Web

Recommended by a friend

February 2009

Stephen from Dentistry at Millennium Park, Chicago

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2009

This is a great software product.

This is a great software product. Any dentist who is seriously considering improving the work-flow of their office should evaluate Practice-Web. This program is the cornerstone of the modern "chartless" dental office and allows me to be "green, eco-friendly" by using significantly less paper.

Pros

I computerized my dental office back in 1981 (there was very little software available and I was a very early user of computer technology in the Dental field, the IBM PC-XT came to me in parts which I put together). Over these many years, I have updated the software and hardware. Currently, there are many different brands of Dental Practice Management software available. I have found Practice-Web to be the most comprehensive software available at any price. But the bonus is Practice-Web is available at a VERY reasonable price! Their conversion of data from my former practice management software allowed me to be up-and-running immediately. The software is extremely intuitive but if needed, their support is second to none. They listen to user ideas and often incorporate them into subsequent releases. There improvement come often and are state-of-the-art.

Cons

There is absolutely nothing I would change about this software program.

June 2017

Jaswant from Jaswant Suthar dds Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Very Easy to handle. Any one can learn in matter of hours.

There are bundles of benefit . I could use on 70% because of me not having enough time to explore the entire software.

Pros

The team. Very Knowledgeable. helpful and friendly. Minimum waiting for response. never leave trouble unfix

February 2021

Saad from Advanced All family Dentistry INC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Product !!! highly Recommended !!!! Dont look any further !!!

Very good company ! will use it again for my other office

Pros

Everything, highly compatible with many other software products !!! easy ! very good technical support !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and yes more !!!!!!!!!!!!

Cons

Have not come across anything I did not like yet

Reasons for Choosing Practice-Web

easy, inexpensive, very good support ...... very kind and helpful staff . rapid response and help from the company, compatibility .....

Reasons for Switching to Practice-Web

other companies charge an arm and leg and charge end of year support etc ............ with this company everything is clear .... and one more time very good technical support !!! and very rapid !!!!

Response from Practice-Web

Replied February 2021

Thanks so much for your kind words! We're thrilled Practice-Web software and Support are helping you thrive and look forward to helping you get your other office set up.

July 2021

LYNN from Lynn Mojica, DMD PC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Detailed Accounting Information

Pros

It helps me itemize well all the payments (debits/credits), be it check, ETF or cash.

Cons

We are still new so we are still exploring.

Reasons for Switching to Practice-Web

For a change

Response from Practice-Web

Replied July 2021

Thanks for your kind words, Dr. M! We're thrilled Practice-Web is helping you thrive!

January 2021

Minh from Jennifer Nguyen Vu D.D.S.

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Recommendation of Practice Web.

The Practice Web software is very helpful to me to run my office and customer support was great.

Pros

The Software was easy to learn and use. Customer support is great and very helpful.

Cons

All the features are very helpful and I don't have anything that I didn't like.

Reasons for Choosing Practice-Web

A friend of mine recommended Practice Web.

Reasons for Switching to Practice-Web

The Windent Platinum was terminated.

Response from Practice-Web

Replied January 2021

Thank you so much for sharing your experience! We're glad you've found the software easy to use and relayed your kind words to the Support Team. You made our day!

May 2016

DR. AMISHA from BROADWAY FAMILY DENTISTRY SINCE 1989

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

AWESOME DENTAL PRACTICE3 MANAGEMENT SOFTWARE - PRACTICE WEB

WE HAVE BEEN USING PRACTICE WEB DENTALK MANAGEMENT SOFTWARE SINCE LAST 9 YEARS. THIS IS MY FIRST AND LAST DENTAL SOFTWARE PACKAGE IS SO COMPLETE AND USER FRIENDLY. WHAT CAN I SAY ABOUT CUSTOMER SERVICE OUTSTANDING MR. SMAIR PRESIDENT OF COMPANY. ALWAYS THERE WHEN WE NEED SERVICE. WOW MR. NIRAV SHAH SOFTWARE SPECIALIST IN SO CAL IS OUTSTANDING SERVICE. IF I COULD GIVE HIME 6 STARS OUT OF 5 I WOULD. IN PAST WE HAVE USED DIFFERENT SOFTWARE PACKAGE BUT NOTHING EVEN COME CLOSE TO PRACTICE WEB. WE ARE IN DENTAL PRACTICE SINCE LAST 26 YEARS , I WILL NEVER USE ANY SOFTWARE PACKAGE BUT PRACTICE WEB. PRACTICE WEB WAY TO GO !!!! THANKS TO MR. KOTHARI AND MR. SHAH TEAM MEMBERS. AFTER USING THIS SOFTWARW I WILL NEVER GO TO ANY OTHER COMPANY. THANK YOU PRACTICE WE. DR. AMISHA .D.D.S.& ASSOCIATES. BROADWAY FAMILY DENTISTRY

April 2021

lisa from General Dentistry LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great company and support team

Pros

Ease of use and very similar to our old software

Cons

So far so good No issues with the new software

Reasons for Switching to Practice-Web

Rude company as a support team

Response from Practice-Web

Replied April 2021

Thank you so much for your kind words! We shared this with our Support Specialists and it made their day! We're thrilled your transition to Practice-Web is going smoothly and that the software is delivering as expected.

April 2013

Debbie from ROY A. WOOD JR. DDS

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2013

Great Product Great People Great Price

I looked at alot of software programs before chooseing Practice Web. Not only are they the best one I found they had the most resonable price of all. I recommend them highly. ( :

Pros

Software is so user friendly even us old folks can use it. The staff is not only knowledgeable about Practice Web software they know all about computers period. E-mails arrive weekly telling you about new fetures and upgrades. What's really cool is their remote support they come right into my computers and show me excatly what to do.

Cons

Haven't found any yet.

July 2013

Myra from Great Smile Dental Office

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2013

Practice-Web has been an answer to all our aches and pains with our previous practice management. It is so easy to use, quick, and intuitive to navigate. Their support staff has been awesome and very helpful. They always have the right answers to our questions right away. I thought migrating from MediaDent (previous practice management) would be hard, but it was quick and easy. There are things we will need to update but that is nothing compared to how it helped us function more efficiently. Transitioning to paperless would save us a lot of time and money and I could see that now happening with Practice-Web on our side.

October 2021

Leann from Hidalgo Family Dental

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Excellent Software!

Easy to use and contacting support. Great training provided when you get started to make sure everything is working well.

Pros

Patient management and charting are simple to use

Cons

Editing patient forms is a little difficult

July 2014

Pratik from Apple dental care, Riverside

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

Very efficient yet economical software for front & back Dental office

I have been using Practice-Web software since 2004. It has made my office more productive and improved the cash flow. Practice-Web has powerful yet easy-to-use features not found in more expensive software. Their tech support is impressive. I am amazed at the peripheral products they provide at a fraction of their comptetitors' charges. I highly recommend Practice-Web to any dental office looking to go paperless at a reasonable cost.

July 2013

Kristen from Pedaitric Dental Group of Colorado

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2013

Practice Web is the best!

Our large group practice have been clients of PW for over 10 years. They consistently offer excellent customer service. The software meets most of our needs and is not overly complicated to use. New staff quickly can learn how to navigate through the program. They are constantly adding new features to keep up with industry standards. But the best part is the cost!!!

February 2009

Harvey from Harvey Eber, DDS, PA

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2009

would gladly recommend to any practitioner

would gladly recommend to any practitioner

Pros

love the system. easiest of all practice management programs i have used or seen.

Cons

i have found very few items to complain about. some functions can be difficult to learn but effectiv when mastered.