Dovetail Software

4.5 / 5 (14)

Our advisors have recommended this product 5 times in the last 30 days

About Dovetail

Dovetail is a cloud-based dental practice management and EHR solution built for small, midsize and large dental office including specialists such as periodontists, endodontists, orthodontists and oral surgeons. Dovetail offers a mobile EHR web-application that is certified by the ONC and is HIPAA compliant.

Primary features include patient engagement, medical history, treatment plan management, patient referral, appointment management, invoicing, file cabinet and financial reporting. The patient engagement feature provides the medical history that helps track medical alerts, pre-medication and allergy details. The Dovetail Connect is a collaboration tool that allows dental professionals to refer patients to specialists and track communications....


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

14 Reviews of Dovetail

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

August 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

The BEST software out there

The staff members at Dovetail are exceptional, the service is the best!

Pros

- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive

Cons

- Doesn't have custom reporting but this feature will be launched in September 2019.

Reasons for Choosing Dovetail

Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.

Reasons for Switching to Dovetail

Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!

Response from Dovetail

Replied January 2021

Thanks for the review! You are correct, we now have custom reporting now built in.

January 2021

Haytham from ismile

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Easy to use, Reliable, Features full, and affordable

coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.

Pros

awesome customer support from onboarding and throughout.

Cons

Treatment planning/ charting a little different than what I am used to.

Reasons for Choosing Dovetail

Features available as part of one solution. not segmented.

Reasons for Switching to Dovetail

price, reliability, features

January 2022

Lucas from The Local Dentist

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2022

Not ready for USA usage. Too many bugs.

Clinical side it great and easy to use. Front office/admin/business side is not very good at all. Need to work out the kinks.

Pros

Simple interface. Able to use on ipads.

Cons

Insurance claims are not fully operational. Lots of bugs and not intuitive and not user friendly on the Front office side.

December 2020

Robert from Sunset Dental Centre

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

I would recommend

This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.

Pros

Cloud based. Easy to access schedule and patients on my phone.

Cons

Minor things that will be fixed in updates if not already.

Reasons for Choosing Dovetail

Pricing Ease of use Cloud based

January 2021

BARRY from VALPARK dental clinic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2021

Building a relationship with dovetail

Healthy , growing and useful towards continued partnering towards streamlined revenue generation

Pros

The task of patient rebooking made easier

Cons

Platform matching to our specific cultural niche environment proved challenging

Reasons for Choosing Dovetail

Best matched our practice philosophy and needs