Abeldent -

I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Pros

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

AbelDent LS+

The benefits... looking on dental care as business -increasing production with staying on the top of the treatment planning and completing the dental work - contacts/ pending appointments, once again- priceless future. The benefits for the patient- improving his dental health!

Pros

-Appointment tab- future which not many dental software have. Easy to follow up with treatment. -New Patient intake- if email address is on file while entering new patient in the system, there is option interactive form to be emailed to patient and be completed prior initial visit.

Cons

A bit slow software, it take time to open, print, etc.; also x-rays are not in the software itself but done through bridge with image software, any way most of dental software are working this way, rare when imaging is incorporated in.

Simple...lots of room for improvement

Excellent training and customer service from [SENSITIVE CONTENT]. She is patient, efficient, and a good communicator

Pros

Generally straight forward, user friendly

Cons

Lack of clinical conditions for charting

Abeldent cs

Great company!

Pros

Abledent CS allows me to work from wherever I have a internet connection. The ability to communicate with patients electronically is a total game changer for our office. I am able to work anytime I want. Charting is well laid out and works very well. Icons are well labeled and easy to find.

Cons

Not really. We really Like the software.

Abeldent user for almost 30 years

Pros

This product is easy to use and fully integrates with our digital software. The help index is very useful. I would highly recommend Abel-dent to old and new Dental Offices.

Cons

I feel confident in this company and this product without any reservations.

Excited to see what's next!

My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.

Pros

What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!

Cons

Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.

Amazing Upgrade!

Pros

The new AbleDent Cloud has been such a wonderful upgrade for our small, growing dental practice! The many new features have allowed us to take our practice to the next level. Our favorite feature is the patient side toolbar that allows you to see all patient information clearly and concisely. (contact information, insurance information, medical alerts, financial status...etc... it's all there!) The automated cloud backup is a huge time saver for us. Also our patients have been absolutely loving the built in text messaging program!

Cons

We haven't experienced any cons that the amazing support team has not been able to address or work on for us!

ABLE Abel

Simple and user friendly but also have very advance features for techy Practitioners

Pros

It has been around for so long and keeps updating itself with current practice culture / environment and technology.

Cons

Nothing ! Love everything about it except that one has to expect constant development, updates, upgrades and options.

software support

We are starting to implement features we have not been utilizing and requiring support.

Pros

It is fairly easing to use. I like the ability to create a scheduling template.

Cons

It seems like when there is an update often it creates a problem in another area

Abeldent Dental Software review

Abeldent is a great dental software. I have been using it in our office for 26 years, since it was first installed. It is user friendly. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful. It is rare that I need to contact the Abeldent Software Support for help. It is a very good dental software.

Pros

Abeldent is a great dental software. It is very user friendly. It allows us to customize our schedule for our office needs. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful.

Cons

Honestly, I haven't come across anything that I don't like. I guess if there was 1 thing that I like least about this software is that it has limited space for additional description/notes for appointments. It would be nice if these extra notes could show up on the schedule. It is only on occasion that we need it. We are able to work around it.

Highland Dental

Pros

Easy to learn use.............................................................................................................................................

Cons

Reporting isn't intuitive - not many 'one touch' reports

Amazing Product

Pros

This product is easy to use, the training materials provided are easy to follow, and when in need support is available with little wait time. [SENSITIVE CONTENT] our rep has been especially great and has always provided us exactly what we need to better our operations. She is incredibly kind, patient, and knowledgeable.

Cons

There are no cons at this time I would like to address for this software.

Review for ABELDent

ABELDent has been a pleasure to deal with. Challenges have been few, very far between and always addressed. We recently had our office shut down due to a flood in the city we live in which has closed our office down for over 9 months now. ABELDent staff has gone above and beyond to support us during this especially difficult time. I would not hesitate for a moment to recommend ABELDent.

Pros

The software is user friendly and the help menu is easy to navigate to find the information that you are looking for. The reports can be customized to bring up the exact information you are looking for from the program to fit your office requirements. The schedule is easy to customize and adding codes and changing colours is straight forward and extremely simple. Their website is great and easy to find what you are looking for. The tutorials are very helpful.

Cons

It would be nice to have more flexibility in changing the way the statements look and not be restricted to a certain number of characters in some areas. To be able to load a custom medical history would also be great as well to have a way to check contraindications with a patients medications.

Abel dent review

Pros

scheduler is very easy to manage, it allows you to access everything you need to do.

Cons

Billing screen is difficult for patients to understand

ABELDent Review

I have used many software programs and ABELDent is by far my preferred software. Customer service is excellent

Pros

The software is user friendly and always has training and support at our finger tips to answer any questions we have

Cons

There is nothing that i do not like about the software currently we are unable to use ABELDent at its full potential due to restrictions in our area for internet and i would like to be able to use the FULL ABELDent other than that no complaints.

DENTAL IT SUPPORT Perspective

We really enjoy our relationship with Abelsoft and supporting Abeldent with our mutual client base.

Pros

Abel is always introducing new features and releases updates on a regular basis. Often we do not see with with other Practice Management vendors. Support has always been excellent and your technicians are ready to assist if we ever need them.

Cons

We find the Rainbow technologies licensing is a bit sensitive and requires work arounds quite often to get it to work. I would love to see a licensing method or system that just works out of the box ....all the time if possible.

Amazing software

Pros

This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.

Cons

After sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .

AbelDent at Stonley Dental Studio

Patient data and reporting are completely paperless. Reports are very useful and can be run for any and all time frames. The software is excellent for our purposes.

Pros

Software has been specifically designed for dental practices and the training and support has been excellent and very timely.

Cons

Occasionally issues have arisen after an update has been installed that have taken a while for the AbelDent to resolve. The issues never stopped our business from being able to operate. Once reported to AbelDent follow up was immediate and a resolution followed shortly thereafter.

great product

Outstanding customer service, very curteous and helpful anytime you call. An amazing product that makes our life soo much easier even during the busiest days at the office

Pros

It is very user friendly and most tasks are very intuitive and require minimal effort to complete. We keep track of our proposed treatments in a very convenient manner by creating contacts that facilitate the job of the secretary when the time comes to schedule appointments.

Cons

As an office located in Quebec, the fact that it no longer provides french customer care and it cannot send claims to RAMQ directly... things that i think are going to be finally fixed very soon

Impressed with all the functions and feature of Abledent CS

Pros

I firmly believe that the training for this product was what allowed us to be able to able to take advantage of all the great feature this program has to offer. This company has an amazing team who is there for thier clients. Abledent CS has helped us advance our services and patient experience and have great features to assist in keeping up with COVID-19 protocols.

Cons

We have had a few glitches along the way but all have been resolved in a timely manner.

Dental software

Pros

Booking appointments and moving appts, ease of sending insurance claim forms via edi, easy to understand tabs to navigate through the software. The trainer Neetu is outstanding. She responds immediately to our needs. Very personable.

Cons

The financial tab…often need to contact Abeldent to adjust accounting (this comment is from another AR staff person). Wait time is 40 minutes on hold during the day. Eastern time hours in a pacific time zone can get complicated.

ABELDent Feedback

Pros

Software is easy to use and has many needed features

Cons

Some specific reports and statistics are difficult to obtain

Love It!

Pros

I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing. Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.

Cons

New Voice Activation would help with charting. Having more information about a patient at one time (but I believe this is in the Advantage version) Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.

Great Practice Management Software!

The overall experience with ABELDent is great. The staff working there always go above and beyond for their customers. I have had several very positive outcomes with them and find them all to be highly professional, knowledgeable and friendly.

Pros

Straightforward software, easy to use and train others on. I like the new features that have been added in the billing area. The new features save me so much time when posting payments.

Cons

Nothing too much. The only downside I feel is that when printing the primary and secondary insurance you have to go in and do it separately instead of before you can click both to print at the same time. Other than that its excellent. It's a very minor inconvenience.

ABELDent version 12.10

Extermely helpful support. Most issues resolved quickly, sometimes bigger issues have to be sent up the chain, but support always gets us up and running. Remote backup service is excellent and also comes with great support

Pros

Generally easy to use. Fantastic support.

Cons

We are running and older version of ABELDent. There are some limitations as far as treatment planning. We would also like to have the ability to text/confirm apts direct through ABELDent without using third party software. It appears that these options are included in the newer versions of ABELDent.

ABELDent is the Best

Overall I have had a positive experience with ABELDent. I have trained others and been trained on updates. It just gets better.

Pros

I find Abel to be extremely user friendly. I have worked with it now for 20 years and it just keeps getting better. I recently changed employers, and my new office has a newer more improved version. I thoroughly enjoy working on it. I feel comfortable with the upgrade after a mere 2 weeks.

Cons

Some financial aspects could be tweaked. Financial history should be individual and or easily separated.

AbelDent

My relationship with the sales department and the service department has always been positive.

Pros

I have been using AbelDent software in my dental practice since 1989. The software is very stable and reliable. I rarely if ever need help with the software . Over 30+ years, as the profession has changed, I have updated my Abel system every 10 years.

Cons

I dislike the Abel Logo, only because I can't submit this survey without an answer in this field

Abeldent Support

The best thing about Abeldent is the customer support. We have worked with our Abeldent trainer [SENSITIVE CONTENT] to help us set up the system to meet our needs. [SENSITIVE CONTENT] was patient and knowledgeable especially when it came to creating custom reports.

Pros

I like that it is relatively easy to navigate.

Cons

I wish there were ways to customize/change some of the features that we don't like.

Outdated Dental Software

I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Pros

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

dental software

We use it for all our dental practice management needs. In regards to my con, the company realized their errors and introduced much better functioning add ons that allowed me to cancel the third party software

Pros

Extremely stable reliable software, no real problems over the years

Cons

slow to adapt newer technologies, had to use a third party software as the feature brought forward by abledent did not have proper functionality.

Easy to use dental software

Great

Pros

I find this software easy to use. A few years back our dental office went paperless and this was the software that was chosen. After a learning curve of a few weeks, I feel completely comfortable with the software. The best part of this software was making my own template for hygiene services, with a sub-section of choices. This saves me so much time with typing.

Cons

Some minor charting features are missing. Example would be it did not have the feature of indicating areas of bleeding on an implant (unless this has been updated)

Administrator review

Reporting

Pros

Centralized client records. Ability to generate customized reports

Cons

Functionality could be a bit more intuitive. Feels a bit old

Good program, software.

Pros

ease of use. new employees seem to catch on quickly

Cons

updates and changes, thigs you used to be able to do, you can no longer with some updates. still some kinks in software and some things that take too many steps

Abeldent User

Great customer support, easy to use software

Pros

simple to use and easy to train or show others how to use the system.

Cons

Billing / financial section tends to be a bit difficult to use. Id like the invoice to be able to print off details after the billing date.

Fantastic Software and Support!

Overall, our experience has been phenomenal. Our instructor Marica contributed to a pleasant and smooth transition into this new system and we could not have felt more comfortable and supported by her helpful and pleasant personality. We are appreciative of her support and look forward to using all the tips she shared with us.

Pros

What I love about this software the most is how intuitive it is. Many routine procedures can be done with ease and with very minimal training. This software also has a function for just about anything, so it can be customized to fit every dental office's needs no matter the size or specialty. The best part has to be the support, the staff at Abeldent are always ready and willing to help in a timely manner and are very knowledgeable and kind.

Cons

At this time we are still in the implementation stage of this software at our practice, which tends to be the toughest, but so far we have had only positive experiences.

Abeldent review

Great

Pros

Convenience and easy access with pictograms Updates are readily available

Cons

Error message popping out Multiple use of computers at the same time gives some issues

Queenswood Dental

- we got unlimited training for 60 days and our trainer [SENSITIVE CONTENT HIDDEN] is very professional and has a lot of experience and knowledge which helped us to learn Abeldent fast and in detail.

Pros

- The software is highly organized and has a lot of features which make it easier for dentists and for the management to run reports in detail. - The software is easy to learn and use in a short period. - It has a nice feature called the letter manager that allow you to write letters from Abeldent which make it easier because it will include the patients information for you.

Cons

- you can not separate the financial for every member of the family unless you do not connect them as a family, you have to go through the financial tab to know which one of the family member has a balance owing.

ABEL - excellent and easy to use

Ecellent

Pros

The most user friendly software I have worked with.

Cons

Cost can always be lower but you get what you pay for and it is worth every dollar spent.

Great product!

Pros

Reporting, ease of use, insurance set up, and all paperless features.

Cons

Would like cross over appointments (patient who has DDS and HYG appt in same day) to flash or highlight both appts when clicked on. Same for linked family members with appts in same day.

I have recommended to other dentist and a doctor as well

We use this product every single day

Pros

Abledent is very user friendly, compared to other dental programs I have used.

Cons

I do not have any negative feedback its a good product

Moving from manual processes to using software for first time!

It's good

Pros

Submitting claims electronically through EDI and recall lists.

Cons

Support costs are based upon usage (this was the option chosen). I am small office. Would prefer other options for smaller practice.

Abeldent for our office

Great.

Pros

I found it very user friendly. I like that it allows a digital chart.

Cons

I find it crashes alot when dealing with dual insurance.

ABELDent Review

ABELDent has been great to work with very knowledgeable sales and support of there product.

Pros

From an IT prospective- The install process from the Server to the end user client is very impressive.

Cons

Sch.ini is per PC install- I would like to see if a user moves around on a different PC in the office that there saved settings carry over.

Abel Review

Pros

Very easy to use. Still allows old school "letters" to access areas.

Cons

We feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience. PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice

Abeldent (SQL) is a very robust product, and easy to administer for the most part.

Pros

The stability of the SQL version is very high, and rarely requires support calls to the manufacturer. The software seems to work well for the clients. The backups are automated and support is available 24/7 and even weekends in emergencies.

Cons

Their MDB version is very unstable at times, and is very difficult to get proper support for. The setup/customization of some items is either impossible or very esoteric. Bridging with xray software also esoteric to setup. Adding providers requires a call to Abel themselves and a fee, unlike most other dental software.

review

its good but the long hold times for support is CRAZY

Pros

ease of use, good support staff, somewhat of good upgrades

Cons

updates that take away good features and new features that take longer steps

Abel Conversion

The ease of use with AbelDent is really the best way to describe what I like most.

Pros

Abel Portal has to be the best feature thus far. Our patients love it.

Cons

We had some hickups with the conversion from another software, but once resolved smooth sailing.

Great dental software

Very happy with the software and would like to use it more to explore its various functionalities

Pros

Ease of use and great to find statistical data as well

Cons

Software is slow and requires good system resources

ananthan and associates abel portal training

confirmation and recare

Pros

its made specifically for abeldent software

Cons

send out double appt reminders for pts booked twice in one day

abel dent patient charting

fantastic software program