Hotel Management Software

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Showing 1 - 20 of 324 products
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Showing 1 - 20 of 324 products

GuestPoint

Utilizing more than 20 years of hands-on experience in the industry, Centium Software developed GuestPoint, a comprehensive hotel management solution for small to mid-sized properties. ...Read more

4.15 (23 reviews)

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Magpie Property Management

Magpie iHospitality is a Web-based system that integrates your website's bookings into single source of inventory with visibility on popular sites like Orbitz and Priceline. It is a complete solution for hospitality management....Read more

0.00 (1 reviews)

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RoomKeyPMS

RoomKey PMS is an industry-leading Property Management System offering one of the market's first comprehensive, closed loop Guest Acquisition and Management Systems. This web-based solution is extremely user-friendly....Read more

4.11 (57 reviews)

10 recommendations

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WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more

4.68 (146 reviews)

33 recommendations

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Hotelogix

Hotelogix is a fit for small and mid-sized hotels, resorts, B&Bs, and other property types seeking an end-to-end solution that offers features a growing hotel needs, available in the cloud....Read more

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Infor HMS

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality manage...Read more

3.80 (5 reviews)

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Skyware

Offering a full suite of guest-centric applications, Skyware Hospitality operates on the Microsoft SQL database and can be deployed on-premise, as a hosted, or web-based solution. ...Read more

4.25 (4 reviews)

10 recommendations

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RMS Cloud

RMS is an all-inclusive hotel management system that provides dynamic pricing, as well as a number of other unique features fully integrated into the system. This robust solution is a great fit for properties of all sizes....Read more

4.41 (358 reviews)

17 recommendations

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Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more

4.26 (23 reviews)

5 recommendations

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RDPWin

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condom...Read more

4.02 (80 reviews)

1 recommendations

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Software pricing tips

Read our Hotel Management Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more

4.51 (203 reviews)

36 recommendations

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GuestSuites

Guest Tracker by TCS Hotel Software is a standalone property management solution designed specifically for the hospitality and lodging industry. This end-to-end system offers a full suite of add-ons tailored to your needs....Read more

4.83 (6 reviews)

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Frontdesk Anywhere

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access...Read more

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ResNexus

For inns, motels, bed & breakfasts, and a variety of other hospitality businesses, Reservation Nexus provides an intuitive system for generating reports, streamlining business practices, and simplifying online bookings....Read more

4.74 (294 reviews)

1 recommendations

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Base7booking

Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simult...Read more

4.59 (87 reviews)

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Smart Hotel

Smart Hotel offers many integrated features suitable for hoteliers a wide range of sizes and industry verticals. We like the strong support it offers for Front Office & Property Management and Catering & Event Management. ...Read more

4.05 (20 reviews)

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roomMaster

roomMaster from InnQuest is a powerful, hotel management solution. Properties in over 100 countries rely on roomMaster to manage their front office, central reservation, guest relations, housekeeping, accounting and maintenance. ...Read more

4.29 (56 reviews)

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Agilysys Stay

rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos,...Read more

4.33 (9 reviews)

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Cenium Hospitality ERP

Cenium's Hospitality ERP offers an integrated system of modules for hospitality operations, including a property management system, activities management, event and catering management and POS functionality....Read more

0.00 (3 reviews)

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Amadeus Hotels

Amadeus' LinkHotel CRS maximizes the reach of hospitality companies by distributing rate and inventory information across multiple sales channels, as well as offering reservation and rate management....Read more

4.50 (4 reviews)

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Popular Hotel Management Comparisons

Buyers Guide

Last Updated: March 10, 2022

What Is Hotel Management Software?

Hotel and hospitality management software are tools that perform essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.

Here's what we'll cover:

Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software

Common Features of Hotel Management Software

Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.

Other essential features of hotel software systems include:

Reservations Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches.
Front desk & housekeeping This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary.
Point of sale (POS) POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc.
Maintenance management  An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff.
Customer relationship management Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics.

Reservations screen in innRoad

Reservations screen in innRoad

 

What Type of Buyer Are You?

Hotel management software buyers typically fall into one of the following categories:

Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.

Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.

Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.

Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.

Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments.

Market Trends to Understand

Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee. This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems.

Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. market. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.

Evaluating Hotel and Hospitality Management Software

Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis.

Specific questions to ask when evaluating hoteling software include:

  • Does your marketing strategy require customer relationship management (or will it, in the future)?
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  • Are you using social media like Twitter and Facebook to communicate with your guests? Does the software support that?
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  • Do you already have a property management system in place?
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  • Are your guests buying additional products or services from you, requiring a point-of-sale system? Do you already have one? Is it compatible?
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  • How extensive is your third-party hotel reservation software system? Is the system compatible with those sites you wish to be associated with?
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  • What kind of data do you want to collect about your guests? Does the software store that data? How many records will it let you have?
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  • Do you require a solution with large group and event management capabilities?
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It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic.