Housecall Pro
Field Service Mobile Apps
Compare All Field Service Mobile Apps
Service Pro
Service Pro
With more than 25 years experience in the software business, MSI Data’s Service Pro CRM Software is a complete solution for optimizing field service operations....Read more
Verizon Connect
Verizon Connect
Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps...Read more
Smart Service
Smart Service
The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routi...Read more
Dynamics 365 Field Service
Dynamics 365 Field Service
Microsoft Dynamics 365 for Field Service (formerly FieldOne) is a service management platform providing large and enterprise field service companies with tools to streamline their business processes - from real-time mobility acros...Read more
BiznusSoft Field Service
BiznusSoft Field Service
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduli...Read more
FieldAware
FieldAware
FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, strea...Read more
ServiceMax
ServiceMax
ServiceMax delivers powerful field service functionality in a convenient, cloud-based format. Included in the system are features and tools to better manage technicians in the field, client contracts, and customer service. ...Read more
Software pricing tips
Read our Field Service Mobile Apps Buyers GuideSubscription models
- Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
- Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.
Perpetual license
- This involves paying an upfront sum for the license to own the software and use it indefinitely.
- This is the more traditional model and is most common with on-premise applications and with larger businesses.
Rated best value for money
ScheduFlow
ScheduFlow
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activi...Read more
WorkWave Service
WorkWave Service
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow fie...Read more
IFS Field Service Management
IFS Field Service Management
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field servic...Read more
ServicePower
ServicePower
ServicePower is an on-premise and cloud-based field Service solution. It’s suitable for businesses of all sizes and across different industry verticals such as HVAC, IT, transportation, service and more. Key features include work ...Read more
Astea Alliance
Astea Alliance
Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial custom...Read more
Mi-Corporation Mobile Inspection
Mi-Corporation Mobile Inspection
Mi-Inspections is a hybrid solution that provides businesses electronic forms that helps them to streamline customer data collection process. It caters to businesses in industries that include Energy, Agriculture, Transportation, ...Read more
Popular Field Service Mobile Apps Comparisons
Buyers Guide
Last Updated: March 10, 2022The mobile workforce wave is peaking, and by 2020, more than 105 million Americans will use mobile devices for work. Since most employees already have a smartphone, organizations are wise to allow workers to use the tools they’re most comfortable and productive with.
In addition, according to Field Technologies, using mobile devices to perform field service delivers some compelling benefits, including:
- More tasks completed per worker
- Increased revenue contribution per worker
- Fewer visits per service request
- Reduced logistics costs
Whether you dispatch technicians to repair HVAC units or maids to clean facilities, a mobile-enabled workforce helps companies save time and money with minimal hassle to implement.
This guide will help field service organizations learn how mobile apps can streamline their operations. We’ll cover:
What Is a Field Service Mobile App?
Benefits of Field Service Apps
Important Features to Consider
Field Service BuyerView Report
Market Trends to Understand
What Is a Field Service Mobile App?
A mobile field service app offers the functionality of a desktop-based system anywhere. It gives managers and technicians real-time information to make smarter decisions from the field.
Map view on the HouseCall Pro mobile app
Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.
The benefits are also passed on to customers, as mobile apps can remind technicians to arrive within the appointment window, instead of leaving customers waiting. In addition, managers can view the location of each worker, then assign new work orders to the technician closest to the jobsite.
Mobile work order apps can also integrate with other technology, such as maintenance, inventory or customer support management software, rounding out available functionality on-the-go.
Benefits of Field Service Apps
A mobile app eliminates the need for paperwork and streamlines work order management. Below are some key mobile app benefits and how they help:
- Native app capabilities. Native apps take advantage of a device's camera and GPS capabilities, so workers can snap photos or location data while at the worksite and add it to a customer’s or asset’s profile. GPS data also gives managers the ability to track workers as they move through daily tasks.
- Real-time data. Web-enabled mobile devices allow users to quickly access important information they need when performing jobs, reducing time taken to search for paper documents.
- Offline access. Most mobile apps continue to function offline, even if internet connectivity is spotty or nonexistent. Workers never have to worry about losing access to critical data while in the field.
- Collaboration tools. When work orders are modified, or when managers need to relay important information to technicians quickly, they can send messages through the mobile app instantly.
Important Features to Consider
Field service systems offer a variety of features, some of which help organizations take full advantage of mobile capabilities. Below are some key applications companies should evaluate before making a software investment:
Field Service Mobile Application Features
| Job timers | Getting the job done within the appropriate time frame is important, and having data on exactly how long common tasks take is critical. Many field service systems with mobile functionality also include the ability to time each task by activating a timer when starting. Over time, managers can gather data about common jobs to avoid bottlenecks. |
| Inventory management | For industries that use an inventory of parts to repair machines or other materials, such as contractors, computer repair personnel, painters or cleaners, having inventory counts on hand makes management simpler. Many systems can display materials needed directly on work orders; technicians can change inventory numbers in the app, so counts are updated in real-time. |
| Mobile checkout or invoicing | Get paid immediately after the task is done. Most apps include an invoicing feature users can edit on the fly then email directly to the customer. Some systems offer the ability to accept signatures or payment on the spot. |
| Reporting | As workers travel from job to job, mobile apps can collect information about routes, labor hours, parts used and more. Managers can generate reports on data such as revenue, which employees are taking too long to complete common tasks or which parts are used most often. The more data you collect and analyze, the more easily you can identify areas for improvement. |
| Integrations with accounting systems | You may not want to completely switch how you track costs and revenues, so some systems offer integrations with popular accounting platforms such as Sage or QuickBooks. Most systems at least allow you to import accounting information to keep all important data in one place. |
Field Service BuyerView Report
Software Advice regularly interacts with field service software buyers looking to automate their processes. We’ve analyzed these interactions to find out which features buyers are seeking, and we’ve found that about a quarter of buyers require mobile access.
Furthermore, the top reason field service professionals are looking for new software is to increase organization and efficiency; a work order app deployed to all field workers can deliver time savings and increase the number of completed tasks.
To learn more about software buyer preferences, read the full report.
Market Trends to Understand
The field service industry, like many others, is changing rapidly with new technology. Here are some trends worth keeping in mind when searching for field service solutions:
The internet of things impacts field service. The internet of things (IoT)—the evolving connectivity of everyday objects to the network to send and receive data—has wide-reaching implications for nearly every industry. For field service, this approach is likely to become an industry best practice. The first step is implementing mobile strategies for technicians, so they can relay information back to the office in real time.
Rugged devices grow in demand. With this increased focus on mobility in field service, rugged mobile devices are in higher demand. Field service managers may only need “business-rugged” devices that are designed for frequent travel. But organizations may need semi- or fully-rugged devices to protect smartphones and tablets from mud, rain, corrosion or falls that may occur in more hazardous working conditions.