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Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC.
Synchroteam fe...Read more
ePestReports is a pest control management solution that helps organizations streamline processes related to trend analysis, activity reporting, and compliance management, among other operations on a centralized platform. It enable...Read more
The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routi...Read more
PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single tech...Read more
Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.
Kickserv can be...Read more
Groundskeeper Pro is an on-premise lawn care software tailored specifically for small to midsize businesses in the lawn care, landscaping, irrigation maintenance, hardscaping and chemical applicator industries.
Key functions ...Read more
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue by 25%, improve sales, supercharge your team, and prov...Read more
Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more
FieldAware is a field management solution developed to manage every facet of the service delivery process. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting, strea...Read more
PestScan is a cloud-based solution designed for pest control companies. It also caters to cleaning, health care, safety and security services. Customers are small pest control companies with one to three technicians or companies w...Read more
Breezeworks is a cloud-based scheduling solution for small and midsize businesses. It caters to cleaning, construction, electrical, HVAC, lawn care and other service businesses. Primary features include scheduling, team management...Read more
ServSuite by ServicePro is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual...Read more
Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. The solution caters to businesses of all sizes.Service Autopilot features client and lead man...Read more
ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available.
ReachOut include...Read more
Pocomos is a cloud-based field service solution that caters to businesses in the pest control industry. Key features include customer management, scheduling, routing applications and more.
Pocomos helps field workers can crea...Read more
Tradify is a cloud-based construction and field service solution for energy, electrical, construction and plumbing companies. Primary features include online job management, scheduling, quoting, invoicing, materials tracking and r...Read more
Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes™ Cloud-based, mobile solutions for field service operations. Whether your business is lawn care, pest control, pool service, or anything in betwee...Read more
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field...Read more
GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch manag...Read more
Key 7 Software is a cloud-based solution that enables small and midsize pest control businesses to manage agreements, leads, communications, payments, routes and other operations. Key features include customer management, sales po...Read more
While field service software is a general category that spans a wide variety of industries and offers specialized tools and functions for each, pest control software focuses solely on companies that provide insect and rodent removal services to their customers.
While the degree of functionality does not vary by vendor as much in this category as with other types of field service software, understanding the needs of your particular business is an important first step when evaluating new software. It’s also important to understand the options that are out there—so we put together this buyer’s guide to help you get up-to-speed on the market.
Pest control software is a specific type of field service software designed for use by pest management and control companies and their employees. This software assists with general business tasks, such as providing quotes and estimates to customers, and often supports invoicing and billing. But it can also include more industry-specific functionality, such as tracking pesticide use or even pest activity itself (more on this below).
The underlying theme of this software is that it offers users a unified system in which business owners can automate processes and track operations that are unique to their company.
Dashboard and mobile features in the PestPac pest control software program
Common Features of Software for Pest Control Companies
The majority of products currently on the market include invoicing and payment features and appointment scheduling, along with varying degrees of customer relationship management (CRM) functionality, such as customer information storage. Beyond that, some programs offer users the ability to track the pesticides they use, or keep a log of insect and rodent activity.
While these features will differ somewhat from vendor to vendor, most software offers at least some of the following features:
Billing & invoicing
Similar to the billing and invoicing functions found in basic accounting software, this helps automate customer payments and business purchases while minimizing human error.
Allows users to plan out customer appointments in advance and cross-check employee schedules and availability. May include alert functions that flag upcoming, overdue or double-booked appointment slots.
Allows users to draft estimated pricing quotes for potential jobs, taking into account variables such as property size and the amount of chemicals needed to treat a particular property.
Customer information storage
This basic CRM functionality allows users to store information and account histories for customers, so they can quickly pull up customer details and refer to previous appointments.
Allows users to retrieve data from the main software system using devices such as tablets or smartphones. Offered by many vendors, given the nature of pest control businesses and the need for employees to access systems in the field.
Pesticide usage tracking
Allows users to track what types of chemicals they have used to treat a particular property, and how often. In some systems, may be included with customer account information, and can be referred to when scheduling new appointments.
Pest activity tracking
Generally utilizes traps and other devices to monitor the types of pests active in a property and how often they enter certain areas. Staff can use this more advanced feature to determine how to approach individual jobs and gauge the success of initial pest-removal efforts.
Benefits of Pest Control Software
Pest control software includes different levels of functionality, depending on what the user’s goals are. In general, the benefits of this software fall into one of two tiers:
Basic business automation. Every system on the market is going to provide some basic business automation, be it through billing and invoicing, appointment scheduling or even quote estimation. Many of these solutions will offer some of the CRM functionality listed above, as well. However, they may not offer features specific to pest control, such as pesticide and pest activity tracking.
Advanced automation and tracking functionality. In addition to basic business functions, more advanced systems will also include functions to automate and track the amount of chemicals your company uses for a particular job or to help identify the types of pests that need to be targeted. Some jurisdictions may have legal codes that require pest control providers to monitor pesticide usage. And larger companies—those with a high number of clients—may find the ability to track and automate all aspects of their operations an attractive option.
Pricing: Web-Based vs. On-Premise
Pricing for these solutions is dependent largely on the functionality they offer, as well as on the deployment model that is chosen. Deployment models include:
Web-based. This software is hosted in the cloud (online), on servers managed by the software vendor and is accessible using any device with an Internet connection. This is the most common deployment model for pest control software, and is an attractive option for small and midsize businesses due to the low cost of entry. Fees are usually subscription-based (known as “Software-as-a-Service,” or “SaaS”) and are charged, either monthly or annually, based on the number of users who need access to the system.
Given the nature of pest control, and the need for employees to access at least some aspect of the main system while at job sites or en route to appointments, the number of users who will be accessing the system is a significant factor to keep in mind when evaluating options.
On-premise. This is software that is hosted locally, on the software buyer’s own servers. Most on-premise software systems require the buyer to make a one-time, upfront payment for a license to use the software in perpetuity. Additional payments may be required for support, upgrades or maintenance.
While most pest control software is Web-based, on-premise solutions may be the right choice for larger companies with a large number of employees and/or clients. This is due in part to the issue of user access: A company with a large number of employees who all need to access the system may find more value in an on-premise system that only charges an upfront fee.
Because functionality can differ with these software packages, it’s important to keep in mind that added functionality tends to come at an additional cost.
For example, some basic software products may be competitively priced, offering the CRM features noted above—but they may not include capabilities specific to pesticide use or insect and rodent activity. For that reason, Web-based solutions with more advanced functionality can be a cost-effective option. The current software market offers a number of robust Web-based products, which tend to offer competitive pricing given the growing vendor landscape.