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WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more
Manage Petro is a cloud-based fleet management solution catering to various businesses in agriculture, fuel and oil and product delivery. The solution offers native mobile applications for Android and iOS devices. Key features all...Read more
ClearDestination is an intelligent cloud-based delivery logistics platform that offers manufacturers, retailers and carriers complete, end-to-end visibility of their interconnected, intermodal transportation networks. It connects ...Read more
PTV Route Optimizer is a route planning platform that helps businesses of all sizes manage orders, distribution planning and other fleet operations. Key features include scheduling, multiple workstations, and restrictions manageme...Read more
Elite EXTRA is a dispatch management solution that helps businesses of all sizes track driver locations, send arrival notifications, optimize routes and more. It allows administrators to automatically generate daily, weekly and mo...Read more
RouteMagic is a complete, one-stop system for distribution and delivery businesses. It digitises, controls, and manages every aspect of the delivery process - Order entry, processing and management, route planning, delivery trac...Read more
OptimoRoute helps field service and delivery businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endles...Read more
Dispatch Science is a SaaS Route Optimization and Transportation Management System for middle and last-mile delivery companies with fleets of 25 to 1,000 drivers. It includes order entry, rating & pricing, dispatching, route optim...Read more
Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
It is crucial to know about the features offered in a delivery management software tool before investing in one.
Real-time tracking |
Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
Route optimization |
Offer optimized routes to agents to ensure faster deliveries. |
Dashboard |
Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
Customer delivery tracking |
Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
Pick-up and delivery dispatch automation |
Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
Job history records |
Record all particulars about a delivery, such as order number, delivery address, and customer name. |
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Having delivery management software has the following benefits:
Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Consider the following factors before you purchase delivery management software:
Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.