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Taxi Dispatch Software
Compare All Taxi Dispatch Software
WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more
Samsride Dispatching Software
Samsride Dispatching Software
Samsride is a cloud-based fleet management solution designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customiza...Read more
TruckLogics
TruckLogics
TruckLogics is a cloud-based fleet management solution designed for small and midsize less-than-truckload (LTL) and full truckload (FTL) fleet operations. TruckLogics offers standard fleet management applications, including d...Read more
Fleet Harmony
Fleet Harmony
Fleet Harmony is a cloud-based fleet management solution that helps trucking companies and other organizations that operate large fleets, such as utilities and public services, to carry out management tasks and routines related to...Read more
Verizon Connect
Verizon Connect
Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps...Read more
Taxi Mobile Solutions
Taxi Mobile Solutions
Taxi Mobile Solutions is a cloud-based taxi dispatch solution for small, midsize and large fleet and vehicle companies. It allows users to manage on-demand and scheduled ride reservations. Primary modules of the solution are ...Read more
Software pricing tips
Read our Taxi Dispatch Software Buyers GuideSubscription models
- Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
- Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.
Perpetual license
- This involves paying an upfront sum for the license to own the software and use it indefinitely.
- This is the more traditional model and is most common with on-premise applications and with larger businesses.
Rated best value for money
Limo Anywhere
Limo Anywhere
Limo Anywhere is a cloud-based fleet management and dispatch solution for transportation operators and livery service providers. The platform enables businesses to streamline scheduling, booking and reservation management through ...Read more
MercuryGate
MercuryGate
MercuryGate is a transportation and supply chain management system (SCM) suitable for businesses of any size in a variety of industries. It can be deployed as either a cloud-based or on-premise solution. It offers support for all ...Read more
Tailwind TMS
Tailwind TMS
Tailwind Transportation Software offers a cloud-based transportation management solution built for small to midsize trucking companies and freight brokerages. Tailwind features a customer and vendor database, quoting and orde...Read more
ProTransport
ProTransport
ProTransport is a fleet management solution suitable for trucking fleets of any size. Key features include safety, dispatch, accounting, reporting, driver communications and GPS tracking. ProTransport includes a live dispatch...Read more
Broker PRO
Broker PRO
BrokerPro is a cloud-based TMS designed for transportation intermediaries dealing in truckload and international transport logistics freight. The load detail module helps users build loads, assign carriers, enter shipment detail...Read more
Degama DTMS
Degama DTMS
Degama Dynamic Transportation Management System (DTMS) is a trucking management solution that helps businesses streamline operations related to routing, billing, fleet maintenance and more on a centralized platform. The order mana...Read more
Popular Taxi Dispatch Software Comparisons
Buyers Guide
Last Updated: March 04, 2022Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.
Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.
This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.
We'll cover the following:
What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand
What Is Taxi Dispatch Software?
Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.
At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.
In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.
Customer confirmation screen in Samsride Dispatching Software
Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.
Common Features of Taxi Dispatch Software
Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:
| Dispatch and scheduling | Receive and respond to customer ride requests by notifying the most appropriate driver for the ride. |
| Alternative ride types | Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application. |
| Vehicle tracking | Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption. |
| Route planning and optimization | Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver. |
| Online booking engine | Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine. The online booking engine can also enable bookings from other websites and social media, such as Facebook. |
| Mobile app | A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date. These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider. |
| Fare calculator | Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps. |
| Billing and invoicing | Manage financial information regarding past due bills and invoices for riders. |
| CRM | Tracks the contact information, payment history and other important details of every customer. |
| SMS notifications | Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app. |
| Reporting | Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement. |
Benefits of Taxi Dispatch Software
Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:
- More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
- Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
- Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.
How Is Taxi Dispatch Software Priced?
Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.
In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:
- A flat price per month
- Cost per driver
- Cost per car
- Cost per fleet
- Cost per booking
Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.
Market Trends to Understand
Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:
Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.
Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.
Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.
Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.
The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.