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everything HelpDesk by GroupLink is an extremely user-friendly cloud-based help desk solution that is both powerful and customizable with an architecture that integrates seamlessly with a number of third parties....Read more
JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a sui...Read more
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more
With a strong emphasis on sales and marketing automation, customer support and partner management, NetSuite CRM+ is a comprehensive, Web-based client relationship management system for small and midsize businesses. ...Read more
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information tech...Read more
Developed for IT professionals in the SMB to very large buyers' market, Spiceworks is an entirely free help desk and network management solution. ...Read more
Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer...Read more
HappyFox is a unique system designed to simplify and streamline the client support process, with a ticket organization feature that lets client support members sort requests according to priority, improving response times....Read more
Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships. Help Scout is designed to look like a personal email. There are no ticket numbers, case numbers o...Read more
Whether you’re a mid-market company looking for an on-demand CRM application or a large enterprise that needs a robust, end-to-end client management solution, SAP can meet the unique technology needs of your company. ...Read more
UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledg...Read more
For schools, keeping up with student and staff inquiries and support requests can be an overwhelming task—especially when there are physical help desks or administrative counters spread across a sprawling campus.
This is precisely where help desk software for schools can help. The tool acts as a single platform for raising tickets and managing and resolving queries, and it can act as a knowledge base for users. Schools and institutions can provide support and information for any request made by staff, students, or guardians from anywhere.
Besides query management, most school help desk solutions also provide self-service portals. From there, users can access relevant notifications, view or upload documents, and raise or escalate requests in contingency situations.
School help desk software is a software application that allows a school's support staff to respond to queries from students, guardians, and faculty quickly, efficient, and reliably. Most school help desk solutions integrate a centralized knowledge base where students, guardians, and faculty can easily explore frequently asked questions and their answers.
Help desk software for schools offers a wide variety of features depending upon the vendor and/or the selected bundle or subscription model. Some common features to look out for include the following.
Ticket management | Open tickets and track them through to resolution. This also helps with tracking support responsiveness. |
Knowledge base | Provides a centralized platform that responds to help or support requests, usually in the form of frequently answered questions (FAQs). |
Workflow automation | Automatically assigns support tickets to relevant teams or departments for resolution based on the topic. Escalates support requests up a hierarchy chain according to predefined protocols. |
Self-service portal | Enables students, staff, and guardians to create support requests. They can also track the progress of the request until it's resolved, including adding remarks or making modifications. |
Custom forms | Allows support staff to create school-specific or even grade-specific fields to query forms. The ability to customize forms ensures flexibility of assigning specific fields to a ticket format. |
Email-based ticketing | Allows users to raise support tickets by sending an email to a designated email address. Email support tickets are logged the same as any other tickets within the system. |
A school help desk is a useful application to have for query resolution and support. It's relevant if you are:
While the benefits of having a help desk tool for schools may have been clear by now, here's an overview of some of the most notable:
As with all software, help desk solutions for schools have evolved over the years. Here are some recent trends in the market:
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.