Hotel Front Desk Software

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Showing 1 - 20 of 125 products
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Showing 1 - 20 of 125 products

GuestPoint

Utilizing more than 20 years of hands-on experience in the industry, Centium Software developed GuestPoint, a comprehensive hotel management solution for small to mid-sized properties. ...Read more

4.15 (23 reviews)

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Magpie Property Management

Magpie iHospitality is a Web-based system that integrates your website's bookings into single source of inventory with visibility on popular sites like Orbitz and Priceline. It is a complete solution for hospitality management....Read more

0.00 (1 reviews)

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RoomKeyPMS

RoomKey PMS is an industry-leading Property Management System offering one of the market's first comprehensive, closed loop Guest Acquisition and Management Systems. This web-based solution is extremely user-friendly....Read more

4.11 (57 reviews)

10 recommendations

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WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, cam...Read more

4.68 (146 reviews)

33 recommendations

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Hotelogix

Hotelogix is a fit for small and mid-sized hotels, resorts, B&Bs, and other property types seeking an end-to-end solution that offers features a growing hotel needs, available in the cloud....Read more

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Infor HMS

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality manage...Read more

3.80 (5 reviews)

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Skyware

Offering a full suite of guest-centric applications, Skyware Hospitality operates on the Microsoft SQL database and can be deployed on-premise, as a hosted, or web-based solution. ...Read more

4.25 (4 reviews)

10 recommendations

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RMS Cloud

RMS is an all-inclusive hotel management system that provides dynamic pricing, as well as a number of other unique features fully integrated into the system. This robust solution is a great fit for properties of all sizes....Read more

4.41 (358 reviews)

17 recommendations

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Maestro PMS

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, pri...Read more

4.26 (23 reviews)

5 recommendations

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RDPWin

Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condom...Read more

4.02 (80 reviews)

1 recommendations

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Software pricing tips

Read our Hotel Front Desk Software Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to m...Read more

4.51 (203 reviews)

36 recommendations

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GuestSuites

Guest Tracker by TCS Hotel Software is a standalone property management solution designed specifically for the hospitality and lodging industry. This end-to-end system offers a full suite of add-ons tailored to your needs....Read more

4.83 (6 reviews)

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Frontdesk Anywhere

Designed for the cloud and developed in San Francisco, Frontdesk Anywhere’s property management system was built for independent hotels, resorts, and management groups. There is nothing to install or download; only Internet access...Read more

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ResNexus

For inns, motels, bed & breakfasts, and a variety of other hospitality businesses, Reservation Nexus provides an intuitive system for generating reports, streamlining business practices, and simplifying online bookings....Read more

4.74 (294 reviews)

1 recommendations

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Base7booking

Base7booking is a cloud-based property management program designed for the hospitality industry. The solution is accessible from any mobile device. The program is suitable for running a single property or multiple locations simult...Read more

4.59 (87 reviews)

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Smart Hotel

Smart Hotel offers many integrated features suitable for hoteliers a wide range of sizes and industry verticals. We like the strong support it offers for Front Office & Property Management and Catering & Event Management. ...Read more

4.05 (20 reviews)

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roomMaster

roomMaster from InnQuest is a powerful, hotel management solution. Properties in over 100 countries rely on roomMaster to manage their front office, central reservation, guest relations, housekeeping, accounting and maintenance. ...Read more

4.29 (56 reviews)

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Agilysys Stay

rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos,...Read more

4.33 (9 reviews)

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Cenium Hospitality ERP

Cenium's Hospitality ERP offers an integrated system of modules for hospitality operations, including a property management system, activities management, event and catering management and POS functionality....Read more

0.00 (3 reviews)

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ASI Frontdesk

ASI FrontDesk by Anand Systems is a comprehensive Hotel Management system that features keyless check-in, as well as a fully integrated Accounting system that can help prevent mistakes caused by entering accounting data twice....Read more

4.54 (14 reviews)

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Popular Hotel Front Desk Software Comparisons

Buyers Guide

Last Updated: March 10, 2022

They say that the first impression is the last impression.

For hotels (or the hospitality industry in general), this statement rings exceptionally true. Hotel front desks are the very first point of contact for customers, and a bad experience at this point can leave a long-lasting impression that will likely color their overall experience even if they get the best of facilities later.

Imagine this: an exhausted traveller walks into a hotel to find his bookings mixed up by the front desk staff and experiences a subsequent delay in getting another room. This experience is likely to be carried over during the rest of the stay even if the hotel staff tries to make up later.

A front desk software tool can help in preventing such scenarios. It can help front desk staff perform their duties competently and swiftly.

To help hotel owners pick the right front desk software, we have curated this guide with all the necessary information about the software.

Here is what we will cover:

What is hotel front desk software?

Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc.

The software helps users avoid manual errors while performing tasks and also prevents duplicate entries during reservations and bookings. 

Overview of room allotments in eZee Absolute

Overview of room allotments in eZee Absolute

Common features of hotel front desk software

Know the features offered by hotel front desk software in detail before you invest in one. Weigh them against your needs and proceed to purchase accordingly.

Reservation and bookings management Allow users to add or update bookings from different channels. They can process deposits and also check real-time reservation status to get an overview of all bookings.
Check-in and check-out management Allow the front desk staff to process customer check-ins and check-outs from a single tool.
Guest ID registration Let users upload guest ID documents into the system. IDs saved in the database can be retrieved at a later time for processing booking requests from repeat customers.
Communication tools Facilitate interactions between front desk staff and customers over multiple channels. The staff can send notifications about reservations, cancellations, check-ins, check-outs, etc. to guests using the software.
Rate management Give the front desk staff seamless access to real-time pricing information as well as the ability to create and update prices based on the season. They can also create promotional codes, custom packages, and provide rates with automatic tax calculations.
Notifications Provide automatic notifications to the staff about late arrivals, overstays, pending/modified bookings, cancellations, etc.

Housekeeping management

Allow housekeeping staff to input updates about a room and its supplies (for instance, the use of minibar). These details help the front desk staff process check-outs and be updated on the room’s availability for the next reservation.
Team management Assign staff members to different duties and shifts. Administrators can manage and supervise assigned tasks using the software.
Reporting and analytics Provide users with reports on payment delays, sales, revenue, occupancy levels, inventory details, and more to help them improve profitability.

What type of buyer are you?

Typically, there are two kinds of hotel front desk software buyers. Understanding the concerns of these two buyer groups will help you invest wisely in the software that aptly addresses your needs.

  • Single establishment owners: If you own a single-location establishment, you need a software tool that offers basic features such as reservation management, housekeeping management, rate management, and check-in and check-out management.
  • Multi-location hotel owners: If you own establishments at multiple locations or a hotel chain, you need a software solution that goes beyond the basic features. You would need advanced features such as reporting and analytics, multi-property management, and audit trails.

Benefits of hotel front desk software

Having a hotel front desk software tool has the following benefits:

  • Improves customer handling time: Hotel front desk software lets users handle customer check-ins, check-outs, and reservations swiftly. They are able to prevent errors and duplicate entries.
  • Boosts visibility: The front desk staff gets an upfront status of rooms (vacant, clean, occupied, reserved, etc.), staff responsibilities, and shift assignments from a single dashboard. This helps in better management of tasks, thereby improving customer satisfaction.

Key considerations

It’s important to consider the following factors when you are looking to invest in a hotel front desk software solution:

Ease of use: A hotel front desk tool must boost the efficiency of front desk staff, not increase their administrative burden. Therefore, the software must be easy to use to prevent the front desk staff from struggling while performing their duties. A free trial or demo of the potential purchase is a good way to gauge this factor.

Customer support: Every software has the potential to malfunction at some point during its life cycle. This can severely impact front desk operations once the staff starts relying on the software for all associated tasks. To avoid issues after implementation, ask the vendor about the level of customer support available and negotiate service level agreements.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.