Hospitality LMS is a platform that hospitality establishments use to design and manage courses on different areas such as customer service, communication skills, procedures, etiquette, quality assurance, logistics skills, and workforce management. The tool allows users to update and edit learning content, host online training, assign training based on an employee's role/responsibilities, and automatically track their performance. They can also collect feedback after each training to improve the learning modules for future training needs.
Recommendations: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. Reviews: Sorts listings by the number of user reviews we have published, greatest to least. Sponsored: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. Avg Rating: Sorts listings by overall star rating based on user reviews, highest to lowest. A to Z: Sorts listings by product name from A to Z.
TOPYX is a cloud-based learning management system (LMS) that features social learning tools. It provides organizations with access to formal training with informal learning. It is suitable for enterprises, government institutions,...Read more
Trellis is a cloud-based learning management system (LMS) system. The product consists of two components - "TrellisManage" and "Trellis Author".
In TrellisManage, both training administrators and learners can sign on to visit...Read more
eLeaP is a cloud-based learning management system (LMS) that helps organizations to manage team performance and organizational compliance. The solution enables training managers, HR professionals and sales managers to create onlin...Read more
Open LMS leverages open-source software to deliver an effective and engaging online learning experience. As the largest commercial provider of highly curated, enhanced, SaaS-based versions of the world’s most widely used open-sour...Read more
Docebo is redefining the way enterprises leverage technology to create, deliver, and understand the business impact of their learning experiences through The Docebo Learning Suite.
With Docebo's multi-product learning suite, ente...Read more
Skip the classroom, train anywhere. Trakstar Learn's cloud-based e-learning platform provides a simple, training solution for employees working from home, in the office, or in the field. We make it easier for business leaders to e...Read more
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while f...Read more
Administrate is a comprehensive, configurable training management platform that helps organizations streamline enterprise learning and development. The Administrate platform allows users to organize, deliver, plan, automate, analy...Read more
Instancy is a cloud-based solution designed to help organizations plan, design and manage online learning programs for classroom training, video tutorials and more. The platform enables enterprises to schedule webinars, assign ins...Read more
Do you need an LMS that is insanely easy to use, quick to deploy and comes with the best pricing and customer service?
Then CreateLMS should be on your list of vendors to consider.
- Most clients are delivering trai...Read more
Axis LMS is a cloud-based learning management solution that enables businesses of all sizes to create training materials and courses. Key features include content creation, reporting, group collaboration and internal messaging.
At BizLibrary, we’re on a mission to elevate employees’ skills, create better places to work and do our part to build a more compassionate and competent future. We lean into these goals every day by supporting organizations’ learn...Read more
accessplanit is an award-winning, configurable training management software designed both for training providers and internal training teams.
It is used across the globe, helping training teams to achieve the results they want th...Read more
Accord LMS supports online courses, instructor-led training, certification and compliance management, gamification, and more. HTML5 content authoring, webinars, eCommerce and HRIS synchronization are fully integrated. Drag-and-dro...Read more
bxp software is a web-based, modular customer management solution that offers applications for customer service, call center, and help desk, among others. Developed for simple and multi-channel users....Read more
Cornerstone Xplor and Cornerstone Learning help you provide a connected learning and growth experience for your people. Create a personalized development and growth experience that inspires people and accelerates transformation. G...Read more
SAP Litmos is a cloud-based continuous learning platform that unifies learning management, the extended enterprise, prepackaged content and a content management system to meet organizations’ training needs.
SAP Litmos is SSAE 16...Read more
Schoox is a cloud-based social eLearning solution that helps companies deliver employee training, development and certification courses.
Available online or via mobile app, Schoox allow users to create custom-branded academies t...Read more
Saba Cloud provides companies across the globe with a cloud-based learning and talent management application designed to drive employee engagement, elevate skills and improve business productivity.
Saba Cloud provides traditi...Read more
Have you ever been misled by a restaurant about your favorite item on the menu? Let me tell you my least favorite pasta story.
One time, I called one of my regular takeaway places and asked for pasta with veggies. But when I got my order, it was just pasta and cheese! The veggies cost extra. Turns out that the employee I'd spoken with was new. While I was frustrated, the incident gave me an insight into the hospitality business and the need to train the staff.
If you're part of the hospitality industry, you know that good customer experience is critical. A satisfied customer is more likely to recommend your services to others and become a loyal and repeat visitor in the future.
To provide your customers the best service possible, you need a great tool to train your diverse, dispersed, and/or large workforce. This can be done using a hospitality learning management system (LMS). The tool helps you manage, assign, track, and collect feedback on the training modules that your staff undertake.
This guide aims to help you select an ideal hospitality LMS for your establishment. We've included all the vital information about the LMS market in this guide.
Hospitality LMS is a platform that hospitality establishments use to design and manage courses on different areas such as customer service, communication skills, procedures, etiquette, quality assurance, logistics skills, and workforce management.
The tool allows users to update and edit learning content, host online training, assign training based on an employee's role/responsibilities, and automatically track their performance. They can also collect feedback after each training to improve the learning modules for future training needs.
The first step to selecting the right hospitality LMS for your business is understanding its features. Here's a list of the most important software features to check out.
Allows you to track the progress of your trainees in each course. Also, record employee feedback on the training sessions and send them reminders about upcoming, pending, or incomplete courses.
Lets you organize, reuse, and share the course files in your LMS library with select users. You can also combine the training modules to create an onboarding bundle for new employees.
Helps you build e-learning courses using elements such as text, video, images, and practice questions.
Provides a learner portal for your staff. They can sign-in and access training materials at any time from anywhere.
Lets you create your own assessments such as in the form of gamified quizzes and online tests. The LMS lets you save the scores of each module that your staff undertakes.
Helps you design your own certifications, which have specific validity periods after which the knowledge needs to be renewed or refreshed such as information about health codes. Award the certification when your staff completes or complies with the module.
Lets staff members communicate with each other via personal messages and on discussion forums.
Allows users to access and undertake training programs on Android and iOS devices.
Lets you define a linear path for completing the training modules. You can also customize these paths for each employee based on their role.
Provides data on the success and failure of a training module. Find out which courses were successful or unsuccessful in terms of the dropout rates, time taken, quality of content, and other such parameters.
What type of buyer are you?
The next step in the software-buying process is understanding the type of buyer you are. Different types of buyers have different challenges.
Here are the buyer types that we have classified based on market research:
Small, native hospitality businesses: If your business is restricted to a single location/country, you are more likely to focus on training for everyday work-related tasks. You need a simple solution with core features such as course management, course tracking, and course authoring.
Large, global hospitality businesses: If you own a multi-specialty business that operates in different locations/countries, you need a solution that simultaneously disseminates modules and tracks training progress across all locations. Look out for software that offers communication tools in addition to the core training features.
Benefits and potential issues
Deploying a hospitality LMS has many benefits, the chief of which is developing your staff's skills. Some of the other benefits are listed below:
Attract and retain top talent: Training your staff helps build/improve your brand, for customers and potential employees as well. It positions you as an employer who values employee growth and skill development. By providing skill development programs, you will be able to successfully retain your current staff.
Establish a culture of continuous improvement: When you encourage your staff to participate in training programs, you foster a culture of continuous improvement. This practice inspires them to keep improving themselves and focus on delivering quality.
Onboard staff faster: The software facilitates faster onboarding of new hires. They can complete the mandatory training modules at any time (even when they're on the go).
However, despite these great benefits, there are a couple of issues that userscould face. We can't ignore these, and have listed these out for you here:
Too much time spent on training: The flip side of using a hospitality LMS tool is that your staff may actually spend more time on training than with customers. You could monitor the time spent on training but it doesn't always work, especially when you want to establish a culture of continuous learning.
Need for an L&D officer: You can save the time spent on onboarding by using video tutorials. However, you need someone to take charge of learning and development so that they disseminate training to the right employee at the right time. Without this process, your staff may feel overwhelmed and lost trying to finish all the courses.
Market trends to understand
Based on our research, here are the key trends in the hospitality LMS market:
Gamification in LMS to boost staff performance: TalentLMS found that 87% of employees feel more productive, 84% feel more engaged, and 82% feel happier as a result of gamification. The technology can boost staff engagement in the hospitality sector too. Employers should use it to help the staff perform better and stay updated about the business. It will directly impact customer service and boost business growth.
Virtual reality to improve learning: The global AR and VR market is expected to grow to $209.2 billion by 2022 and the hospitality sector is experimenting with these technologies. They are recreating complex situations using VR, so that staff can learn to adequately handle real-life situations with customers. The simulated experience in VR improves knowledge retention and recall.