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MyCase is a cloud-based legal management solution that helps attorneys in small to medium size law firms manage communications with their clients and carry out daily business operations. The solution also provides functionalities ...Read more
Prevail is a robust, end-to-end case management solution for modern law firms of any size in any specialty. It offers applications like document management, calendaring and docketing, and accounting within its suite....Read more
CosmoLex is a comprehensive legal management software designed for smaller and solo firms. It offers integrated features to manage all aspects of a practice: document management, case management, time tracking, and calendaring....Read more
Coyote Analytics is an all-inclusive legal management suite created exclusively for law firms in any specialty. In addition to its robust accounting module, the program can help any firm stay organized through extensive features....Read more
Actionstep is a cloud-based legal practice management solution designed for growing and midsize firms. The integrated solution offers tools for managing cases, billing, invoicing and accounting as well as enables businesses to aut...Read more
Expert Sierra is a cloud-based legal practice management solution designed to help mid to large-sized law firms assemble, store and manage financial data of cases. Key features include billing, time tracking, team collaboration, t...Read more
LegalEdge is a Case and Matter management solution for government; city and county attorneys, agencies, tribal government and school districts as well as prosecutors and public defenders.
Civil Case screens include claims, co...Read more
Rocket Matter is a cloud-based legal billing and management solution designed to cater small and midsize law practices. It features time and billing management, calendar, document management, payments and collaboration management ...Read more
Centerbase is the leading cloud-based legal accounting, billing and practice management application for mid-sized firms in any practice area. By integrating GL accounting, law firm billing and practice management into a single sys...Read more
Jarvis Legal offers small to midsize legal firms a management system that supports overall client and case management as well as automatic time tracking, document management and reporting. It supports all operating systems....Read more
Law Ruler is redefining what legal practice management and intake software should be for volume litigation practices focused on mass tort, personal injury, social security disability, immigration, civil litigation, employment, cri...Read more
CoCounselor provides a cloud-based legal management solution tailored specifically to the needs of plaintiff’s lawyers. With CoCounselor, users gain access to a suite of solutions that provide information on the performance of the...Read more
LegalTrek is a legal practice management solution designed for midsize law firms and legal departments. Key features include office management, time tracking and schedule management.
The solution offers a centralized document...Read more
HoudiniEsq is a hybrid law practice management solution that caters to law practices of all sizes and provides them the functionalities to manage various business routines which include cases, billing, invoicing and several other ...Read more
SuiteCRM Legal CRM is a cloud-based and on-premise solution. It caters to lawyers, paralegals, attorneys and support staff in a legal firm. Primary features include case management, contact management, billing and invoicing, calen...Read more
LawAlign is a legal management software solution specifically designed for Personal Injury Attorneys. This solution offers customizable integration plans based on the systems users already have in place and is available for on-pre...Read more
LEAP is a cloud practice management software for small law firms, providing case management, time recording, billing, document automation, and trust accounting, across all your devices for one license fee.
LEAP also provides tho...Read more
Essential by Anaqua is a cloud-based legal management solution that helps law firms of all sizes to manage their patents, inventions. Key features include case management, document management, calendaring, docketing, time tracking...Read more
AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice management solution that helps in managing workflows including time tracking, billing, and accounting operations. Aba...Read more
Law firms receive and process an incredible amount of sensitive case and client data through various mediums, such as phone calls, emails and documents. Firms must maintain organization and professionalism when handling this information, or risk losing valuable time and money. Case management software helps law firms handle case and client data more effectively and with less manual effort.
According to our research, over 75 percent of legal professionals say using legal management software has positively impacted organization and workflows, and has increased the firm’s billable hours, as well. However, firms have several variables to consider before purchasing a system, such as breadth of functionality, integrations and deployment options.
We’ve created this guide to help buyers understand case management systems and how they factor into the larger legal software market. In it, we’ll cover:
Legal case management software can help law firms automate their daily workflows, such as viewing tasks, tracking billable time and calendaring. This helps firms increase efficiency and maximize revenue, thus growing their business.
Firms can purchase case management software as a stand-alone or “best-of-breed” solution, or as part of a larger practice management platform (whereby case management functionality would be bundled with others, such as legal billing applications or legal document management applications). Typically, practice management solutions handle the entirety of the firm’s business functions—including accounting, reporting and even marketing. Case management systems, on the other hand, focus on the firm’s internal needs regarding the processing and storing of case and client data. The complexity of these systems can vary, as we’ll cover in the section below.
Legal case management software may include some or all of the following capabilities:
Complete with search functionality, access controls and data import/export, legal professionals can easily store and retrieve information on cases—including client contact information, file attachments and email correspondence. They can also share case information with other users who have approved access.
With these systems, users can more easily check for conflicts of interest and statutes of limitations. Users run a search through the database, and the software can automatically scan client/case data and flag potential issues. This helps save time and reduce errors associated with manual methods of checking.
Users can schedule tasks and appointments, set reminders and view upcoming deadlines and meetings. They can also sync calendars with common email tools, such as Microsoft Outlook.
Allows users to easily track and record billable time. Many systems include customization options to accommodate alternative fee arrangements, allowing users to record billable hours based on an hourly, a transactional or a user-defined fee basis.
Users can manage to-do lists, assign staff to cases and specific roles and monitor the time spent on tasks to improve workflow efficiency.
Some systems include a client portal, which more easily allows for and accommodates the secure transfer of case files and client data.
Access to online legal research databases
Some platforms connect with legal research services such as Westlaw or LexisNexis. This provides users access to legal materials and services (including primary law, litigation resources and public records).
Key Purchase Considerations
With the expanse of legal solutions on the market, it’s important to keep the following considerations in mind when selecting a system that fits the needs of your firm:
Integration challenges: Integration with other systems was cited as a “major challenge” by 27 percent of users in our 2015 study (linked to above). To combat this issue, firms are encouraged to vet case management systems prior to purchase to determine whether they’re compatible with current accounting and document management programs. Many vendors offer free trial periods, and firms can demo products before buying to ensure the platform supports current business needs and can scale appropriately.
Security concerns: Security is a top priority for both law firms and their clients. Before purchasing a system, consider checking with high-priority clients to see if adding capabilities, such as a client portal, would make them feel more at ease about the security of their data. Client concerns over information safety may also play a role in your firm’s decision between on-premise and cloud-based software (see below).
Deployment considerations: Many cloud-based systems offer enhanced, bank-grade security and encryption services and run daily backups to ensure the safety of client data. However, despite these safety measures, some clients may simply be opposed to having their data stored in the cloud. On-premise solutions allow data to be stored on your firm’s own servers, but also come with higher upfront costs, ongoing maintenance and support fees and typically necessitate on-site IT staff. It’s important to carefully weigh client concerns with firm budgets and needs when choosing a deployment option.
Firms should be aware of the following market trends as they evaluate different case management products:
Alternative fee arrangements: As opposed to charging based on a billable hour, some lawyers and/or firms may charge clients based on a collar or fixed fee. As alternative billing models become more commonplace, firms should consider investing in case management software with reporting functionality. This will allow them to track costs associated with tasks, people, etc., more closely.
Legal process outsourcing: Outsourcing work to a third-party provider, for example legal research, data collection and other labor-intensive tasks, can help firms decrease costs to clients.
Social media used for marketing: Research has shown that reviews sites, such as Yelp, are popular ways of evaluating an attorney prior to meeting. Important information for prospective clients include how many years of experience the attorney has and how past clients have rated the lawyer for quality of service. Specifically, how well the attorney explained their legal options to them.