Assisted living facilities are becoming more prevalent for those with special needs or with the rising elderly population. But a boom in the industry also means more competition and, consequently, greater need for improving services. While software can help, technology requirements of such facilities are different than those of general medical practices'.
Hence, you'll want to evaluate solutions that are specific to assisted living. That's why we've created this Buyers Guide to detail everything you need to know before making the final purchase decision.
Here's what we'll cover:
What is assisted living software?
Assisted living software helps assisted living facilities manage the well-being and satisfaction of their residents by enhancing the quality of healthcare and other services. In addition, the software helps assisted living facilities optimize their resource allocation, manage medical staff scheduling, and bill patients to receive payments.
Billing status in Carevium Assisted Living Software (Source)
Common features of assisted living software
Different vendors offer different features in their assisted living software. Selecting the right assisted living software for your facility is easier when you know what the common features are and what they do.
|Resident ADL assessment
||Users can assess activities of daily living (ADLs)—used for patient move-in and pre-admission assessments, and periodic reviews to adjust care levels.
|eMAR and eTAR
||Users can manage medication details in the form of electronic medication administration records (eMAR) and electronic treatment administration records (eTAR). They provide users with accurate description of medications, strength, and dosage information along with physician notes and other suggestions.
||Allows staff to schedule medical appointments for resident patients. Users can not only make and edit appointments, but also search and find scheduled appointments.
||Users can access real-time reports (graphical charts) on resident census, occupancy, billing summary, move-ins, move-outs, prospects, etc.
||Allows users to automate repetitive and error-prone billing tasks. The feature helps practices verify patients' insurance coverage, submit claims electronically, and improve collections.
|Marketing and referrals management
||Users can capture and track leads, and manage follow-up communications.
To further understand these features and learn about assisted living software vendors, call our advisors at 855-998-8505 for free, no-obligation help. They'll help you narrow down your options by listening to your requirements and recommending the best-suited solutions for your facility.
What type of buyer are you?
Before you start evaluating assisted living software options, you'll want to know what buyer category you belong to. We believe most buyers will fall into one of the below categories:
Small and independent assisted living facilities: These buyers offer some measure of social and healthcare services assistance, however, to a lesser degree compared to managed care facilities or nursing homes. Common software features that are more typical for these facilities include resident ADL assessment and patient scheduling.
Managed care communities: These buyers provide a broader range of healthcare services compared to the basic ones offered by small and independent living facilities. These buyers would require medical billing and reporting options due to the larger number of residents they deal with.
- Large nursing homes: The requirements of nursing homes are not different from those of hospitals. These buyers usually prefer an EHR suite with an integrated assisted living software module.
Benefits of assisted living software
While some of the benefits of assisted living software may be clear from our discussion above, we've called out the most notable ones below:
Efficient care: Assisted living software helps you prepare move-ins and pre-admissions along with periodic reviews to adjust care levels. You can also keep track of residents' dietary requirements, medications, and treatment directions in real time. This enhances the quality of care and satisfaction of residents.
Increased profitability: Assisted living software helps increase profits by streamlining administrative tasks while your staff remains focused on resident care. The software's reporting feature provides you graphical representations of your business's performance, so you remain up-to-date on all business aspects of your facility.
Here are some important questions to consider before you purchase assisted living software:
Mobile readiness: If you want to access your assisted living software on an iPad, iPhone, or Android device, ask your shortlisted vendors if they have a mobile app. As more and more healthcare professionals use mobile devices in a professional capacity, assisted living software vendors are developing apps for smartphones and tablets.
Scalability: Ask your shortlisted vendors about the scalability of their tools. You'll need a solution that supports your practice as it grows and is able to handle your expanding needs.
- Customer support: Find out if the vendor offers support 24/7, only during business hours, or not at all. Also, ask about available support options, such as email, phone, or live chat.
- Integration: Ask the vendor whether the assisted living software integrates with your existing electronic health records (EHR) system or not. Integration would help you import patient health data seamlessly.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.