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SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and servic...Read more
SimplyBook.me acquired Harmonizely in 2021 and relaunched under the brand of SimplyMeet.me. SimplyMeet.me is an appointment scheduling platform designed to help businesses automate booking processes through integration with Google...Read more
*60 DAY FREE TRIAL* Ovatu is a world-class salon booking software provider with full point of sale, reminders, online booking options, marketing tools, and more. Ovatu customises the entire booking experience to your brand and hel...Read more
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend...Read more
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual pr...Read more
Lumeon is a cloud-based patient engagement solution designed to help hospitals monitor health and treatment and streamline communication between patients, family members and physicians. Features include predictive analytics, follo...Read more
SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day...Read more
Phreesia is a medical scheduling software designed to help businesses in the healthcare sector manage appointment scheduling, registration and billing processes. The platform enables administrators to organize and manage health ca...Read more
AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for p...Read more
10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing ...Read more
Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practit...Read more
Apptoto is a cloud-based solution that helps small to large businesses schedule appointments and deliver personalized reminders to clients, improving workflows across the organization. The centralized platform comes with search fu...Read more
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ...Read more
GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedule emails and text messages to be sent to clients before the appointment, in order to reduce the number of no-show...Read more
Interphase is a cloud-based and on-premise patient tracking solution which helps dental practices stay in connection with their patients through the seamless reminder system. It allows you to build patient relationships, which hel...Read more
Luma Health is a Patient Engagement Platform. Luma Health offers self-scheduling capabilities, cancellation/reschedule management, and referral management for hospitals, specialties, and PCPs. Trusted by over 100,000+ happy provid...Read more
ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows business...Read more
Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools, therapists, photographers and event organizers. The solution offers Bookeo Appointments, Bookeo Classes and Bookeo T...Read more
Fresha, formerly Shedul, is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalit...Read more
Relatient is a web-based solution designed to help healthcare centers and hospitals schedule appointments and streamline communication with patients via emails, text and voice messages. Key features include online registration, da...Read more
From a patient's perspective, missing a doctor's appointment is at most an annoying inconvenience. After all, they can always reschedule. From a doctor's perspective, though, it's like watching money go down the drain.
One study found that the average hospital in the U.S. experiences 62 no-shows per day, adding up to a whopping $3 million in lost revenue annually. For smaller practices, the numbers are equally grim—the average no-show rate for primary care and specialty medical appointments is 20 percent annually.
If your patients consistently fail to show up to scheduled appointments, costing your practice valuable time and money, there's a solution that can keep your staff from having to make calls all day long: appointment reminder software.
In this Buyer's Guide, we'll go over everything you need to know about appointment reminder software to aid you in your research and help you make a more informed purchase decision.
Appointment reminder software is designed to help medical practices by alleviating the burden of manually reminding patients about upcoming appointments. It accomplishes this with features such as scheduling integration, automated notifications and patient self-service.
Once it's set up, appointment reminder software automatically sends reminders to your patients via phone call, text or email at predetermined times before their appointment—increasing the likelihood that they show up on time.
Appointment reminder software functionality will vary from system to system depending on how advanced it is, your practice size and whether it includes additional billing or EMR capabilities.
In general, though, most appointment reminder software systems will have the following five features in common:
Appointment message builder
Create a custom appointment reminder message that automatically fills in important details for each individual patient.
Automatically send reminder messages to patients at preset times before an appointment via email, phone call or text.
Patients can reply to messages to ask questions or confirm and reschedule appointments.
Any confirmations or changes to appointments are automatically reflected in your scheduling system.
Generate reports showing trends in response rates, appointment no-shows and more.
Benefits of Appointment Reminder Software
Being able to automate patient reminders with software allows your staff to redirect their time toward more impactful tasks that will improve your practice. That's a major benefit of appointment reminder software, but it's not the only one. Here are a few more:
Patients are more likely to receive reminders. People may be too busy during the day to respond to a phone call, but they will more easily see an appointment reminder via email or text. Software makes it easier to take this omnichannel approach to reminders, increasing the odds that patients receive them.
Improved compliance. Texting or emailing reminders through ad hoc methods increases the likelihood that your practice will unintentionally violate HIPAA standards. Any reputable appointment reminder system, in contrast, is guaranteed to be HIPAA-compliant.
Fewer no-shows. A study published by the National Institute of Health found that there is consistent evidence that appointment reminder systems improve appointment attendance "across a range of health care settings and patient population subgroups."
Greater scheduling capacity and flexibility. If a patient doesn't show up to an appointment, that's a dead spot in your day you can't easily fill. Automated reminders can give your patients a chance to reschedule well in advance to ensure you're seeing as many patients as possible.
Higher patient satisfaction rates. Sixty-four percent of the time when a doctor's running behind schedule, it's because patients are running late too. Appointment reminders can increase the likelihood that patients show up on time, allowing your doctors to see all patients more promptly and reducing frustration for your staff and your patients.
How Is Appointment Reminder Software Priced?
Appointment reminder software pricing can vary considerably based on a variety of factors, the most significant of which is whether the software is sold with a perpetual or subscription license.
With a perpetual license, you pay a lump sum upfront—typically starting at a couple thousand dollars—to own the software indefinitely. This fee can depend on your practice size or even which channels you'll be using for patient reminders. Voicent, for example, has one cost for phone-only appointment reminders and another for phone, email and text.
With a subscription license, on the other hand, you pay a smaller monthly or annual fee for as long as you want to use the software. This is usually a flat fee and is often tied to usage or based on how many licensed health care providers will be using the system. Drchrono, for example, charges between $199 and $499 per provider per month.
Outside of the license cost, buyers may see significantly different pricing options for stand-alone appointment reminder software compared to appointment reminder functionality that's wrapped up in larger practice management or EMR systems. There may be other fees as well for things such as implementation, training, support and EMR integration.
Be sure to ask vendors about all of these options to get a clear picture of the total cost.
Other Appointment Reminder Software Considerations
Just as important as deciding which appointment reminder software system to purchase is how you implement that system in your practice. Here are some final things to keep in mind when researching, purchasing and setting up appointment reminder software:
Does your system of choice work with existing software? If you're purchasing a stand-alone appointment reminder system, it's important that it integrates seamlessly with any existing scheduling platforms or your EMR.
How often are you sending out reminders? Send reminders once and they'll have little effect. Send them too often and patients will get annoyed. Survey your patients on the cadence that they'd prefer, then talk to vendors to ensure they offer that level of customization.
Is there room for error with placeholders? When creating reminder messages, appointment reminder systems often use placeholder tags (e.g., ). When a tag is in place, the software will automatically pull the relevant information from your scheduling system to customize the message. If you have to type the tag manually each time, not only is it tedious, but it can also lead to errors that break the tag. Being able to drag-and-drop tags is preferable.