Nonprofit CRM Software

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Showing 1 - 20 of 128 products
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Showing 1 - 20 of 128 products

contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, ro...Read more

4.82 (11 reviews)

Raklet

Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication. Raklet enh...Read more

4.77 (43 reviews)

ParishSOFT Giving

ParishSOFT Giving is a web-based donation management solution, which helps Catholic churches and schools of all sizes set up, process, and receive one-time or recurring donations and gifts. Parishes can use the application to co...Read more

4.60 (5 reviews)

Little Green Light

Little Green Light helps small and midsize nonprofits manage fundraising and development efforts by offering a cloud-based constituent relationship management database, as well as event planning, activity tracking, mail merges, an...Read more

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FundRaiser

FundRaiser Software offers flexible, scalable fundraising solutions that are tailored to small and growing nonprofit organizations. The company has more than twenty-five years of experience and supports more than 5,000 nonprofits....Read more

4.17 (21 reviews)

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NewOrg

NewOrg is a configurable cloud-based solution designed to help small and midsize nonprofits manage donors, volunteers, marketing efforts, events and grant management in an integrated suite. It's suitable for veteran organizations,...Read more

4.31 (16 reviews)

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Kindful

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giv...Read more

4.47 (283 reviews)

14 recommendations

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CharityEngine

CharityEngine's nonprofit CRM software simplifies the fundraising process, so you spend more time on your campaigns and less time struggling with technology. It has the tools for managing donors, receiving donations, processing pa...Read more

4.15 (27 reviews)

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Causeview

Causeview is a cloud-based advancement and fundraising management system suitable for higher education institutions and nonprofit organizations looking for donor management and payment processing. The system is built on the Salesf...Read more

3.70 (5 reviews)

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Aplos

On Sale Now! Get 50% Off 6 Months. Limited-time Offer. Start your free 15-day trial today! No credit card required. Aplos is a cloud-based system designed specially to serve the needs of nonprofit and church organizations. The Ap...Read more

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Software pricing tips

Read our Nonprofit CRM Software Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

iMIS

iMIS EMS is the world’s only Engagement Management System (EMS) – fusing database management and web publishing into a single system – leading to operational efficiencies, revenue growth, and continuous performance improvement. Ha...Read more

4.32 (84 reviews)

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Fundly

Fundly is an online fundraising platform for nonprofits and charities of all sizes. This software offers mobile-friendly donation pages, campaign management tools, donation processing and robust social integration features....Read more

3.90 (47 reviews)

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GiftWorks

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting. The donor manage...Read more

2.93 (40 reviews)

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Greater Giving

Greater Giving is a complete suite of nonprofit event auction products and services. It is designed to streamline check-in and check-out processes while improving the overall experience for donors, staff, and volunteers. Greater G...Read more

4.07 (54 reviews)

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Donor Tools

Donor Tools by Higher Pixels is a donor management system that can track an unlimited number of records. Smart-tagging enables detailed reporting, while QuickBooks integration simplifies data exports for accounting....Read more

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YourCause

Good Done Great's Web-based platform offers corporations and philanthropic organizations a complete suite of tools to manage grant tracking and workplace giving and volunteering campaigns, including an online employee portal....Read more

3.68 (19 reviews)

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DoJiggy Pledge

DoJiggy crowdfunding software provides charities and nonprofit organizations a cutting-edge, donor-friendly website for online peer to peer and crowdfunding campaigns, such as Run/Walk/Ride events. Our P2P crowdfunding platform p...Read more

4.42 (63 reviews)

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Mogiv

Mogiv's online fundraising platform helps nonprofits launch campaigns, collect donations through email, text and online forms, track and reconcile donations with reports and engage supporters with real-time updates. ...Read more

4.63 (19 reviews)

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Aidmatrix Virtual Food Drive

The Aidmatrix Foundation's Virtual Food Drive assists charitable organizations with the collection of food and monetary donations. Donors are able to view their contribution's effect with real-time reports and goal thermometers....Read more

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Tendenci

Tendenci is a customizable open-source association management system that helps organizations of all sizes track and manage member data, dues renewals, events, online fundraising, job boards and more....Read more

4.69 (16 reviews)

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Popular Nonprofit CRM Software Comparisons

Buyers Guide

Last Updated: March 04, 2022

Here's what we'll cover:

What Is Nonprofit CRM Software?
Common Features of Nonprofit CRM Software
Benefits of Nonprofit CRM Software
Key Considerations for Buyers
What Type of Buyer Are You?
Pricing and Vendor Landscape

What Is Nonprofit CRM Software?

Constituent relationship management (CRM) is a fundamental part of a nonprofit organization’s success. A constituent in the realm of nonprofits refers to a supporter—someone who’s supported the organization in the past whether as a donor, volunteer, alumni, corporate supporter, member, beneficiary, staff etc. Each constituent type is valuable to a nonprofit organization in unique ways (e.g., dollars and volunteer hours).

CRM software consolidates constituent information along with their donor or participation history into a valuable resource that nonprofit organizations can leverage to strengthen their relationships.

Common Features of Nonprofit CRM Software

CRM software is more than just a sophisticated contact management system. Consolidating constituent data provides a holistic perspective of all supporters involved in an organization, affords seamless and efficient communication with members and supporters and boosts the effectiveness of marketing and fundraising campaigns. Features found in nonprofit CRM systems include:

Contact management. With many constituent types, keeping contacts organized and readily accessible can be challenging, particularly if constituent types are stored in different locations. These systems save time and ensure the right constituent is contacted for each campaign or outreach.

Activity and event management. These features enable an organization to track all tasks associated with an upcoming event and plan associated outreach methods like sending mail or making phone calls. Calendar features remind users when a task is due and record task completion history. Event management tools also track event expenses and in-kind gifts.

Campaign management. These features align constituents with appropriate campaigns and record important metrics like newsletter and outreach open/bounce rates to calculate a campaign’s overall outreach.

Metrics and reports. Key performance indicators (KPIs) can be measured by campaign success rates, supporter behavior patterns. KPI dashboards can deliver weekly metrics via email and provide up-to-date campaign and donor statistics. Reporting features help an organization identify prospective recurring members and donors, and more.

Benefits of Nonprofit CRM Software

Engaging the donors, supporters and volunteers with appropriate initiatives is essential to ensure their continued participation and patronage. CRM software helps to identify and segment the different constituent groups and send targeted promotional emails, event invites and donation requests to improve organizational efficiency and member involvement.

A constituent management software integrates with third-party applications for seamless data exchange and connects with social media websites, such as Facebook and Twitter, to identify potential donors and volunteers.

Contact records can be tagged with keywords that help identify the extent to which members align with the organization’s interests and activities. The solution can support the marketing and branding efforts of the organization and improve external communication using targeted advertising.

Storing your data in an online CRM system rather than an Excel file or notebook allows users to access it from anywhere, any time. Web-based CRM solutions help to export datasheets, communicate with volunteers and view constituent lists even when you are working in remote sites, organizing events or traveling. It fosters collaboration across teams and lets multiple teams access the information simultaneously.

CRM software helps automate various tasks that would have otherwise taken many hours to do manually. This allows volunteers to devote more time to the organization’s key objectives and initiatives as well as helps to reduce errors, improve efficiency and cut costs.

Key Considerations for Buyers

Cloud vs. on-premise: Most CRM solutions are cloud-based and have the advantage of being cost-effective, scalable and secure. Web-based solutions help users access information from any location and the organization does not require large IT teams to manage updates, maintenance and other issues.

Mobile apps: Mobile applications for CRM help the field staff access data and enter records into the system from anywhere. These apps will be helpful for volunteers who need database access, but are working on organizing fundraising activities or other events from outside their office location.

Integrations: Many nonprofit organizations use software applications, such as MailChimp, QuickBooks or Paypal, for functions such as mail list management, accounts and payment processing. The CRM software should be able to integrate with these applications as well as with social media tools such as Facebook and Twitter. This helps in seamless data transfer and importing new contacts into the system.

Suite vs. standalone solution: Some CRM software offer integrated accounting, budget management, event management and other features that support the multiple operations of the organization. These suite solutions can prove to be a better choice for nonprofits that need to track interactions with multiple constituents.

Free vs. subscriptions options: Many CRM vendors offer free editions of their products that either offer limited features or support only a limited number of users. While the free versions help customers get a feel of the product, subscription editions offer a wider range of features along with installation support, training and after-sales services.

Features on offer: Different CRM software may primarily be suited for distinct functions such as fundraising, advocacy or volunteer recruitment. Hence, it is necessary to first identify the main objectives of your organization and then choose the appropriate solution.

What Type of Buyer Are You?

Small nonprofits: As a small nonprofit organization, your budget will be lower than that of larger enterprises and the scale of operations limited to a few localities. There are many CRM vendors, such as NonProfitEasy and Batchbook, who cater to small organizations and offer services at prices starting from $20 per month. Many vendors also offer free editions that support all the features for a limited number of users.

Midsized nonprofits: If you are a midsize organization with more funds to spare, you can look at purchasing software that offer enhanced capabilities in donor management, bulk emailing, event management and database management.

Large nonprofits: CRM software from vendors, such as Salesforce and Trail Blazer, can handle large volumes of donor data and offer features to track donations and volunteer recruitment. These software also provide multi-location support and access to pre-integrated applications for event management, fundraising and volunteer management.

Pricing and Vendor Landscape

CRM software for nonprofits typically have a subscription-based pricing model, depending on the number of users and features available. Payments are generally on a per user, per month basis and can vary from $10 per month to hundreds of dollars per month depending on business needs. Many providers also offer free trials and free versions of their products.

Some of the popular vendors are Salesforce, NeonCRM, DonorPerfect, Bloomerang, Salsa CRM, Blackbaud, MemberClicks, Kindful, Trail Blazer, Abila and Aplos.