For businesses, conducting high-quality investigations is no longer an option they can ignore. Be it employee misconduct, fraud, or workplace accidents, businesses need to properly investigate and record such incidents. Although workplace investigations can be costly and time-consuming, the cost of improper and non-compliant investigations resulting in lawsuits is even higher.
Equally true is the fact that these investigations can’t be satisfactorily managed with just documentation tools and spreadsheets. It’s because investigation interviews, evidence management, and proper reporting are important parts of an investigation that need to be professionally managed.
Investigation management software is a tool specifically designed to help you conduct high-quality investigations. It provides all the necessary features you may require to conduct investigations and helps file incident reports directly with regulators.
In this buyers guide, we will take a closer look at investigation management software, its features, benefits, and other essential details.
Here’s what we’ll cover:
What is investigation management software?
Investigation management software helps businesses investigate misconduct, employee safety breaches, and noncompliance. The tool is mostly used by human resources (HR) employees and health and safety professionals. It helps them speed up the investigation by automating the investigation workflow and helps record the necessary case details.
Case details in CROSStrax Software (Source)
Common features of investigation management software
In this section, we’ll look at some common features of investigation management software. These features will help you understand the basic capabilities a solution must offer.
||Search for contact details or add new contacts to the database. Send emails directly to the contacts.
||Maintain case-related details and documents in a central repository. Maintain an audit trail of changes and fetch data from multiple sources such as email, disk images, and log files.
||Document case information and set up rules-driven workflows, permissions, and access controls to streamline the investigation process.
|Reports and analytics
||Monitor the progression of cases with reports and dashboards. Most tools allow customization of report fields to obtain deeper insights.
||Identify the root cause of an incident and hidden connections between data sets.
What type of buyer are you?
There are two major types of buyers for investigation management software.
- HR personnel: These buyers are usually from the HR department. They need a tool to investigate cases of employee misconduct, financial investigations, arbitration, or grievances. The tool helps them streamline the investigation process, track proceedings, and take action, all confidentially.
- Health and safety professionals: These buyers are employee health and safety professionals who need a tool to investigate health and safety-related incidents such as accidents, injuries, and exposure to dangerous substances. The tool helps them comply with Occupational Safety and Health Administration (OSHA) guidelines, file incident reports with regulators, and track proceedings.
Benefits of investigation management software
The following benefits enlist the organizational functions positively impacted by the tool:
- Reduce investigation time: The tool reduces the overall investigation time by automatically organizing investigation data and reporting details and automating process workflows.
- Ensure compliance: The tool helps keep your business compliant with government or company regulations through detailed incident reports on investigation outcome. You can automatically create reports by fetching case data from the system or file them directly with the regulators.
Key consideration for selecting investigation management software
As the last step to selecting a tool, keep an additional factor in mind.
- Integration with third-party tools: Since investigations don’t take place in silos and heavily rely on information from various business processes, the investigation software you select must integrate with third-party tools. These tools may include HR software, audit software, and case management software.
Note: The application selected in this article is an example to show a feature in context and is not intended as endorsements or recommendations. It has been obtained from sources believed to be reliable at the time of publication.