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Today, businesses rely on a variety of IT components—hardware (computers, network devices, etc.) as well as software (mobile apps, network software, etc.)—to support and streamline their operations. But tracking and managing these different IT assets can be a complex operation in itself.
That's where IT management software solutions come in. They help businesses effectively track and manage IT assets and operations (including security) from a central location. But choosing the right software for your business can be challenging; options on the market vary by features, deployment, integration capabilities, and more.
In this Buyers Guide, we'll help you better understand this market. Here's what we'll cover:
IT management software helps track the deployment of an organization's IT assets and manage its operations, such as performance, usage, and security, from a central location.
Dashboard feature in SolarWinds Service Desk (Source)
IT management software encompasses a wide range of applications, and its related products are generally available as suite solutions or as stand-alone tools.
Below, we discuss some of the key applications (some of them are also distinct software categories):
Some of the common features provided by all types of IT management solutions include:
Alerts |
Alert administrators about any unusual activity on networks or devices, any system failures, or deviation from the norm via email or pop-up messages . |
Reports |
Maintain network and system logs and generate reports that help to track IT system performance. |
Dashboard |
Provide a centralized view of how IT systems are performing and options to drill down to search for any specific information. |
Remote access |
Allow administrators to remotely access devices and databases to delete data, install applications, or monitor use. |
Inventory management |
Track and manage a list of all IT assets within the organization, such as owner details and number of years in use. |
Knowledge base |
Store and maintain a repository of all organizational IT information. |
Self-service portal |
Enable users to resolve IT service issues such as password resets without assistance, or create tickets to request services. |
The IT management software you need will depend on the size and nature of your business and operational requirements. In this section, we look at three broad categories of IT management software buyers and some key attributes they should look for in the software.
Using IT management software helps streamline IT operations and get centralized control. Other advantages of using IT management software include:
In this section we discuss some key decisions you'll need to make when buying IT management software.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.