The two critical functions for cell phone retailers are point of sale (POS) management and customer relationship management (CRM). Specialty retailers, such as wireless stores, face additional complexities compared with more general retail stores due to their distinct business and revenue models. For example, in a wireless/cellular store, retailers don’t just require POS features, but they also need specialty-specific capabilities, such as:
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RQ is a cloud based point of sale (POS) and retail management solution for multi-location retailers. Features include mobile POS, CRM, advanced inventory management, HR, marketing and loyalty, repair and in-depth reporting and ana...Read more
Iridium Retail Manager is designed for retailers of all sizes. This system is best for users that specialize in items that require delivery or service. Includes inventory management, POS, accounting, and employee management....Read more
Tylernet Retail is a cloud-based point of sale, inventory and accounting management solution that helps retailers improve profits and grow business. The application does employee management for retailers by automating payroll as w...Read more
MultiFlex RMS General Merchandise is a cloud-based retail management solution for single and multi-location retail stores. Key features include point of sale management, accounting, inventory, staff management, CRM and marketing. ...Read more
Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart...Read more
The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.
The NCR ...Read more
ProphetLine is an on-premise point of sale (POS) solution that caters to small and midsize businesses across industries such as footwear and apparel, electronics and appliances, furniture and home decor, sporting goods, general me...Read more
VAI’s is an independent software developer and the author of S2K Enterprise, an award winning cloud-based ERP solution utilized by customers operating across the distribution, manufacturing, specialty retail, and service sectors, ...Read more
OneStep by Business Control Systems is an on-premise point-of-sale (POS) solution that caters to brick and mortar retailers and provides the functionalities to process transactions, control inventory and purchases and more. The so...Read more
Wireless Standard by B2B Soft is a cloud-based point-of-sale system specifically designed for the wireless industry. Wireless Standard is fully integrated with added-value products like bill payment services, handset insurance pro...Read more
RetailEdge is an on-premise, retail POS solution designed for small and midsize businesses. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within ...Read more
Aptos is a provider of cloud-based retail management solutions, offering small and midsize retailers tools to manage their business operations and customer engagements. Their solutions are suitable for wide range of retail busines...Read more
RB Pool and Spa Software completely manages retail and service with PCs, tablets, smartphones and laptops. With the consolidation of retail and service into a single system, regardless of your business size, you'll see an immediat...Read more
Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.
In addition to point of sale functionality, AmberPOS incl...Read more
Maplewave is a provider of retail management software solution and professional services for telecommunications, pharmacy and retail industry. Key features include video chat, queue management, appointment manager, digital marketi...Read more
Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sa...Read more
With an integrated system that includes ERP, financials, commerce, inventory management, HR, PSA, supply chain management, CRM and more – NetSuite enables fast-growing businesses across all industries to work more effectively by a...Read more
Fishbowl is a hybrid manufacturing and warehouse management solution designed for small and midsize companies. Key features include inventory control, material requirements planning (MRP), job shop floor control, work order manage...Read more
4,000+ customers in 45 countries are running iVend Retail by CitiXsys Americas Inc., an integrated suite of applications that delivers sales and operational tools for stores including e-commerce, mobility and more....Read more
ROSS is a cloud-based point of sale and retail solution designed for wireless and cellular industry. Primary features include inventory management, customer and supply chain management, retail accounting, reporting, barcode scanni...Read more
The two critical functions for cell phone retailers are point of sale (POS) management and customer relationship management (CRM). While inventory is not typically extensive for cell phone stores, it does change frequently. Most cell phone contracts in the United States are for two years. During a contract period, cell phone retailers can sell related accessories to their buyers. As a contract nears its end, the retailer can contact the buyer about new phone options. However, this strategy only works if the retailer knows the client, their phone model and the end date of the contract.
Standard functions of cell phone POS software includes accounts receivable, accounts payable, general ledger and payroll. In fact, some operations just use inventory, POS and CRM software. They outsource payroll and use spreadsheets and paper records for the rest of the operations.
To help you understand wireless/cellular store POS software and find out the solution that is the right fit for your store, we’ve created this buyer’s guide.
Specialty retailers, such as wireless stores, face additional complexities compared with more general retail stores due to their distinct business and revenue models. For example, in a wireless/cellular store, retailers don’t just require POS features, but they also need specialty-specific capabilities, such as:
Contract renewal database
To be on top of their game, cellular and wireless store owners need to know which mobile devices and accessories their clients have already purchased. This will enable them to create opportunities to upsell and cross-sell. Moreover, POS solutions can help retailers get a competitive edge and drive additional revenue by swiftly reaching out to potential customers.
Common Features of Wireless/Cellular POS Software
In addition to core business functions, wireless and cellular retailers should consider the following functions to meet their unique requirements:
Phone model tracking
Track each customer’s phone model. As new accessories become available, sales agents can contact customers who own the compatible phone model. This is also useful if the manufacturer releases an updated version of a phone.
Phone serial number tracking
Track the serial number for each phone from its receipt into inventory and through to its sale to the end user. This is useful in case the phone gets lost or is stolen.
Phone identifier tracking
Track each phone identifier to its serial number and to the customer. This includes the electronic serial number (ESN) and mobile equipment identifier (MEID) for code division multiple access (CDMA) and subscriber identity module (SIM) cards for global system for mobile communications (GSM) phones.
Vendor compliance reporting
Track which contracts are sold for each carrier. Software systems should produce the sales and contract compliance reports as required.
Contract expiration date
Store the contract expiration date for each customer. When the expiration date approaches, the system should notify your sales team and send a reminder to the customer.
Date of last phone purchase
The system should track the date of the last phone purchase. As the date approaches two years, the system should notify the sales team and send a reminder to the customer to upgrade to a new phone.
Accessory look up
The system should identify accessories that match a particular phone. When a phone is shown or sold, the sales representative can also show all of the accessories that go with it.
Enables retailers to accept payment over several different methods. For example, a customer may want to pay with cash and one or more different credit cards. The system must properly apply the split payments to the correct ledger accounts.
The system should track current rebates from carriers and phone manufacturers. It should print out rebate forms and materials when a phone is purchased.
The system should allow sale and promotional pricing. The pricing should change in the wireless inventory and POS software system automatically at a specified time and date, if desired.
Benefits of Wireless/Cellular Store POS
Wireless/cellular store owners can see many benefits from implementing a POS solution. Integration with additional software modules, such as bookkeeping, accounting, customer support and email marketing, can provide further benefits at a relatively small additional cost.
Here are some of the primary benefits realized by the successful implementation of wireless/cellular store POS solutions:
Faster POS transactions. By improving the checkout process for staff and customers, retailers can accommodate additional customers and significantly improve the customer experience. POS solutions integrate barcode scanners, generate bills, process credit card transactions and track inventory levels. In addition, these solutions share automated contract renewal notifications to existing clients along with the details of new plans as they are launched by their network provider.
Improved mobile phone and accessory inventory tracking. Mobile store retailers can easily search for available devices and parts using the inventory management feature to reduce the risk of stock shortages, which can ultimately lead to loss of customers. In addition, advanced solutions send alerts to retailers once inventory of an item reaches the predetermined minimum limit. This feature also enables store owners to identify high- and low-performing products and then take corrective actions to remedy the demand-supply ratio.
More cost-effective operations. By automating manual tasks, such as data entry and writing receipts, employees can focus on important tasks, such as running marketing campaigns, resolving customer issues and analyzing their business performance. In addition, cellular/wireless POS solutions prevent instances of human errors by using barcode scanners for inventory tracking and generating receipts. These improvements drive sales and increase client retention rates.
Centralized CRM. Wireless/cellular store POS solutions enable retailers to better serve customers through more personalized interactions. Retailers can run marketing campaigns by creating a central repository of existing and potential clients. In addition, some solutions allow stores to send emails on special occasions, such as birthdays, anniversaries and holidays.