Online ordering software lets customers place an order to a restaurant through a webpage or app, with the option for delivery or pick-up. Beyond those basic ordering capabilities, online ordering software also helps restaurant operators capture valuable customer data. This gives you the ability to know who your customers are, as well as make informed decisions about what your restaurant can do to drive sales and loyalty.
Recommendations: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. Reviews: Sorts listings by the number of user reviews we have published, greatest to least. Sponsored: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. Avg Rating: Sorts listings by overall star rating based on user reviews, highest to lowest. A to Z: Sorts listings by product name from A to Z.
Yelo is a food delivery software designed to help businesses create multi-vendor marketplaces to sell goods and provide services. The platform provides a geofencing feature, which enables administrators to automatically detect cus...Read more
Wireless Standard by B2B Soft is a cloud-based point-of-sale system specifically designed for the wireless industry. Wireless Standard is fully integrated with added-value products like bill payment services, handset insurance pro...Read more
Thrive is a point-of-sale (POS) solution by Granbury Solutions that helps streamline operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, customer loyalty ma...Read more
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBi...Read more
SalesVu is a cloud-based business management and Point of Sale solution that caters to small and midsize businesses. Key features include an iPad and iPhone based POS setup, eCommerce platform, inventory and vendor management dash...Read more
SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), deli...Read more
Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this so...Read more
SilverWare Avrio POS is a cloud-based point of sale retail and hospitality solution designed for all types of companies in the hospitality industry. This point of sale solution includes customer relationship management tools, real...Read more
AccuPOS is a point of sale (POS) application that integrates with multiple accounting systems and is designed to serve retail, full service or counter-service restaurants as well as unique hybrids of both.
AccuPOS application...Read more
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with...Read more
LS Central is a flexible and highly scalable POS and ERP software solution based on Microsoft Dynamics technology. This unified business management system is suitable for a variety of retail stores including apparel, groceries, el...Read more
Crafted specifically for the hospitality industry and perfect for cafes, restaurants, bars, and any other hospitality business imaginable. Lightspeed Kounta POS is the point of sale that is easy to use, simple to manage and powerf...Read more
Bepoz is an on premise or cloud-based point-of-sale (POS) solution designed for food-service and retail and businesses of all sizes. The product caters to both single as well as multi-location retail. It offers inventory control, ...Read more
eZ-AZ! is a point of sale (POS) and inventory management solution for general retail stores, pawn shops, salons, restaurants, pubs, etc. It also offers customer management, reporting and performance reviews....Read more
Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS mar...Read more
Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), cus...Read more
Hike is a cloud-based point-of-sale (POS) system that features an iPad app. It includes inventory management, e-commerce, appointment booking and sales reporting and analytics. This system supports single location retailers up to ...Read more
Smart Retail POS is an on-premise point of sale (POS) solution suitable for a variety of industries, including retail stores and food service. In addition to its POS system, other key features include inventory and customer tracki...Read more
GoFrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-pr...Read more
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including gen...Read more
Online ordering is making a big impact on the restaurant industry. A 2017 survey conducted by Morgan Stanley found that 52 percent of take-out or delivery orders were made online, through a restaurant website, delivery service website or mobile app.
The widespread popularity of online food ordering is nowhere more evident than in the growth of third-party apps such as GrubHub and UberEats. More than 3 million people placed an order through GrubHub in the past year alone.
But the convenience these services provide do not come cheap for restaurant partners. Restaurants often pay hefty commission fees—between 15 to 35 percent—in exchange for using these third-party platforms.
Budget-conscious small and midsize restaurants can choose from a variety of in-house online ordering software—most of which do not charge commission fees that eat into their bottom line. Unfortunately, choosing an online ordering software platform requires a great deal of time and research.
This buyer's guide will help restaurant owners and operators get an understanding of what's out there in the online ordering software market and what common features to look out for when shopping for a system.
Online ordering software lets customers place an order to a restaurant through a webpage or app, with the option for delivery or pick-up.
Here's a breakdown of how online ordering works:
Your customer places an order for menu items through your website or app
You receive a notification through your online ordering software
Depending on the system, or your personal preference, the order is automatically processed or you can choose to review and approve the order
Your customer receives a confirmation of their order
Your kitchen staff starts cooking
Beyond those basic ordering capabilities, online ordering software also helps restaurant operators capture valuable customer data.
This gives you the ability to know who your customers are, as well as make informed decisions about what your restaurant can do to drive sales and loyalty.
Common Features of Online Ordering Software
Online ordering software will offer some, if not all, of the following features:
Displays food items on a customized website/app for customers to review. Can be easily updated in real-time to reflect promotions or specials.
Enables orders to be input and sent to the kitchen for preparation. Orders can be entered by a server at a POS or by a customer using online ordering.
Online sales reporting
Shows real-time inventory and sales data, and tracks orders, total sales, top menu items, average check amounts and delivery orders.
Customer data capture
Collects customer data (e.g. names, emails, contact details, order history) for orders placed to give you valuable insights.
Restaurant POS integration
Provides greater consistency and efficiency by interfacing with a restaurant's existing POS system.
Loyalty and gift card integration
Helps restaurant operators retain and reward loyal customers based on their order history.
What Type of Buyer Are You?
The target audience for online ordering software are restaurant operators and owners who are looking for a quick and efficient way for their customers to order food items online, whether via their website or through an app.
Restaurant owners seeking POS integration: These buyers are looking for an online ordering system that will integrate with their restaurant POS.
With an online ordering software that integrates with an existing POS, online orders are being sent directly into the POS system and routed to the kitchen. All orders are handled entirely via the POS system and accounted for in the restaurant's entire sales reporting.
Restaurant owners seeking a standalone platform: These buyers are looking for a standalone online ordering platform, independent from their restaurant POS.
Because standalone platforms specialize in online ordering, buyers of these platforms are typically highly focused on the online ordering and delivery aspect of their business. In most cases, online ordering and delivery consists of the majority of their business.
These platforms may come with extras such as 24/7 customer support, the ability to send coupons or discounts and advanced SEO tools. They are also likely to take some form of commission or transaction fee on every order.
Benefits of an Online Ordering Software System
More than ever, restaurants are recognizing that there is a significant chunk of money to be made in the online food ordering and delivery space. Here are some of the benefits of implementing online ordering software:
Simplify the ordering process: Phone orders can disrupt the workflow within a restaurant, keeping customers waiting on the line or causing incorrect orders. Online ordering lets customers make specific orders at their own convenience.
Customers have a clear view of the menu items laid out in front of them and are able to communicate what they want, with minimal communication issues. That, in turn, frees up time for your employees to focus on running your restaurant.
Valuable insight into sales and customer data: It's crucial to track and analyze how your restaurant is performing in online sales.
One of the biggest advantages of having an online ordering system is the ability to have an overview of your sales reports and understand what your metrics are, at the highest level.
These reports can also give you a more detailed insight into your sales such as average order, top-selling menu items and customer demographics, which you can then leverage for targeted marketing promotions.
Market Trends to Understand
As online ordering becomes the norm in the food culture, a battle for customers is heating up between third-party services such as GrubHub or Uber Eats and in-house software platforms. Here are some of the trends to watch:
Sales and customer analytics are key to remaining competitive. Tracking customer data is crucial for restaurants in the online ordering and delivery space. Online ordering help you capture more of your customers' data, provide a more detailed understanding of what's working and what isn't, and can manage create loyalty programs for your customers.
Online ordering via mobile apps will increase. A study of 126 restaurants by Gartner found that 75 percent of brands offered a mobile app (content available to Gartner customers). For busy customers on the go, mobile apps provide not just a quick and convenient way to place orders, but a great way to build customer loyalty.
"Mobile app customers tend to order more often and have a higher average ticket than in-store customers," Curt Garner, chief digital and information officer at Chipotle told Adweek. "Rapid reorder of favorite and recent orders is a great example of one of these features."