Retail CRM Software

Retail CRM software features enable retailers to do just that. Programs help businesses track customer activity in their store and create deeper, emotional relationships with repeat buyers. Specific features enabling this value about relationship management include:

  • • Customer profiles: Collect and input contact information, birthdays, and other valuable info for relationship building.
  • • Purchase history: Track frequency and spend of purchases and get snapshot of individual products being bought.
  • • Contact management: Automate marketing outreach across various channels and enable personalization based on past successful outreach.
  • • Loyalty program: Enroll and manage point and/or rewards for customers in loyalty program.

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Showing 1 - 20 of 394 products
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Showing 1 - 20 of 394 products

COMCASH Retail ERP

COMCASH ERP is a cloud-based retail management solution that caters to multi-channel and multi-location retailers. The point of sale module utilizes multi-touch capabilities allowing users to navigate the menu similarly to th...Read more

4.35 (27 reviews)

25 recommendations

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RQ Retail Management

RQ is a cloud based point of sale (POS) and retail management solution for multi-location retailers. Features include mobile POS, CRM, advanced inventory management, HR, marketing and loyalty, repair and in-depth reporting and ana...Read more

4.29 (54 reviews)

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Iridium Retail Manager

Iridium Retail Manager is designed for retailers of all sizes. This system is best for users that specialize in items that require delivery or service. Includes inventory management, POS, accounting, and employee management....Read more

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Tylernet

Tylernet Retail is a cloud-based point of sale, inventory and accounting management solution that helps retailers improve profits and grow business. The application does employee management for retailers by automating payroll as w...Read more

3.75 (8 reviews)

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MultiFlex RMS

MultiFlex RMS General Merchandise is a cloud-based retail management solution for single and multi-location retail stores. Key features include point of sale management, accounting, inventory, staff management, CRM and marketing. ...Read more

3.96 (67 reviews)

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RetailSTAR

RetailSTAR POS Software by CAM is an on-premise POS solution for specialty retail shops such as clothing stores, shoe stores, sporting goods retailers, gift and hobby shops, and health food stores. RetailSTAR targets small to mids...Read more

3.62 (49 reviews)

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Stratus Enterprise

Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart...Read more

4.12 (30 reviews)

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NCR Counterpoint

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment. The NCR ...Read more

3.63 (88 reviews)

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ProphetLine

ProphetLine is an on-premise point of sale (POS) solution that caters to small and midsize businesses across industries such as footwear and apparel, electronics and appliances, furniture and home decor, sporting goods, general me...Read more

4.59 (16 reviews)

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POSExpress

POS Prophet Systems (PPS) offers a point of sale solution for retailers and small businesses. POS Prophet Systems is compatible with most brand-name POS peripherals and can be further integrated with Quickbooks or Peachtree to ass...Read more

0.00 (28 reviews)

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Software pricing tips

Read our Retail CRM Software Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

Cybex Enterprise Retail Suite

Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on infor...Read more

4.77 (13 reviews)

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S2K Enterprise for Retail

VAI’s is an independent software developer and the author of S2K Enterprise, an award winning cloud-based ERP solution utilized by customers operating across the distribution, manufacturing, specialty retail, and service sectors, ...Read more

0.00 (3 reviews)

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Genesis Advantage

Genesis Advantage is a Windows-based, on-premise furniture retail solution for small to medium-sized retailers. The solution offers point-of-sale (POS), inventory management, accounting, sales and marketing functionality. Key acco...Read more

4.25 (4 reviews)

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The Edge

The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity...Read more

4.42 (12 reviews)

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OneStep-JV

OneStep by Business Control Systems is an on-premise point-of-sale (POS) solution that caters to brick and mortar retailers and provides the functionalities to process transactions, control inventory and purchases and more. The so...Read more

3.50 (8 reviews)

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The Assistant Manager

The Assistant Manager (TAM) is a fully integrated POS solution that provides a point of sale, inventory management, CRM, e-commerce, accounting, WMS and merchandising functionality in one application suite. It provides an int...Read more

2.50 (2 reviews)

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ConsignmentTill

ConsignmentTill by RJFSOFT is a point of sale and inventory management system designed specifically with consignment stores in mind. Features include being able to handle "buy-outright" items, customizable labels and tags, printab...Read more

5.00 (17 reviews)

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Wireless Standard POS

Wireless Standard by B2B Soft is a cloud-based point-of-sale system specifically designed for the wireless industry. Wireless Standard is fully integrated with added-value products like bill payment services, handset insurance pro...Read more

3.76 (19 reviews)

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RetailEdge

RetailEdge is an on-premise, retail POS solution designed for small and midsize businesses. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within ...Read more

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Aptos Retail Merchandising

Aptos is a provider of cloud-based retail management solutions, offering small and midsize retailers tools to manage their business operations and customer engagements. Their solutions are suitable for wide range of retail busines...Read more

3.29 (7 reviews)

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Popular Retail CRM Software Comparisons

Buyers Guide

Last Updated: March 11, 2022

The Customer Relationship Management in retail (CRM) market as a whole is very complex, and the retail CRM market certainly is as well. Systems come in all flavors, with options designed specifically for various retail stores, sizes of companies and marketing channels. We have written this buyer’s guide to help retailers get an understanding of their options. 

Here’s what we’ll cover:

What Is Retail CRM Software?
Deployment Strategies
What Type of Buyer Are You?
Benefits and Potential Issues
The Vendor Landscape
Market Trends to Understand

What Is Retail CRM Software?

“The customer is king” is a fact that can be learned very quickly when doing more business with existing customers. Savvy retailers have found that selling to existing clients is far more profitable than spending to market to new potential customers. 

Retail CRM software features enable retailers to do just that. Programs help businesses track customer activity in their store and create deeper, emotional relationships with repeat buyers. Specific features enabling this value about relationship management include:

  • Customer profiles: Collect and input contact information, birthdays, and other valuable info for relationship building.

  • Purchase history: Track frequency and spend of purchases and get snapshot of individual products being bought.

  • Contact management: Automate marketing outreach across various channels and enable personalization based on past successful outreach.

  • Loyalty program: Enroll and manage point and/or rewards for customers in loyalty program.

Putting this information to use empowers retailers to grow profits by doing more business with one of their biggest assets, their customer bases.

Customer dashboard in Springboard Retail

Customer dashboard in Springboard Retail

 

Deployment Strategies

Best-of-breed CRM systems such as Microsoft Dynamics CRM, Sage ACT! and Salesforce.com can be implemented as standalone systems to track customer information. However, many retailers will choose to implement CRM programs as part of an integrated suite of modules for point of sale (POS) and inventory control. The decision as to how to implement software will be based on the size of the company and the extensiveness of the buyer’s needs. 

What Type of Buyer Are You?

We have found that over 90 percent of buyers fall into one of the following categories:

Small buyers. Small retailers with fewer than five locations will find that their needs are often met sufficiently by POS software that include modules for customer information tracking. These POS systems integrate sales, inventory and customer data into one system, making it easy for small businesses to market to a smaller user base. 

Best-of-breed buyers. These buyers typically work for larger retail businesses. They have much larger customer bases than small businesses and have a lot more to gain. Their marketing needs are typically more robust due to promotions, new product offerings and the size of their customer databases. 

Multi-channel retailers. These buyers work for organizations that do extensive sales across numerous channels including websites, brick and mortar locations and special events. They are collecting customer information from a wide variety of sources, collecting analytics in retail and marketing to customers via email, phone and print campaigns. 

Benefits and Potential Issues

A strong CRM system should benefit organizations in various ways. Most retailers should expect to note the following benefits when properly using a system.

Efficiency. Good programs will help retailers automate the cumbersome tasks of assembling prospect lists, sending bulk physical mail or email campaigns and tracking campaign performance. Systems can also provide automated reminders for key dates such as birthdays, anniversaries and holidays.  

Customer retention. Keeping in regular contact with customers enables retailers to build relationships with customers and keep their repeat business. Systems can also prompt retailers to contact customers at regular intervals after sales are complete. 

Increased margins. By using systems effectively, retailers should be attuned to customers’ preferences and be able to offer more of what they want, leading to increased sales and fewer purchases of unsold items. 

Retailers should find that implementing a CRM system is fairly low-risk. Best-of-breed systems are typically priced monthly, so buyers can cancel if they are not getting a return on their investment (ROI). POS applications that include CRM in the suite typically offer inventory control and sales management functionality that retailers will require anyways. The costs of executing marketing campaigns (postage and mail supplies, bulk email software and employee time) can be hidden costs that need to be factored in when considering the total cost of a retail CRM system.

Market Trends to Understand

The primary trends impacting retail CRM purchases include the following:

Social media. This is perhaps the biggest trend impacting how retailers and consumers interact. Many CRM providers are beginning to offer integration with Facebook and Twitter, enabling retailers to reach prospects and build brand awareness. Group buying sites such as Groupon provide an additional channel to reach new buyers and market accordingly. Retailers should consider their vendor’s strategy and offering when it comes to embracing social media. 

POS and ERP vendors as CRM vendors. Best-of-breed vendors such as Salesforce.com are finding the market increasingly crowded by POS and ERP vendors offering competitive systems. Due to the complementary nature of POS for small businesses and ERP for larger businesses, many retailers are turning to them for CRM for retail solutions. 

Lead nurturing and scoring. As buyers conduct more and more research via the Web, they become empowered in the buying process. They want contact on their own terms and at their own pace. Therefore, these vendors have developed marketing automation tools to enable vendors to nurture these prospects and score them based on demographics, buying intent, decision-making timeframe, past purchases and more criteria. Automated email, mail, print and phone campaigns can be conducted based on lead scores, enabling retailers to deliver the right message to prospects at the right time. 

The Vendor Landscape

The market becomes much less cluttered when buyers approach it with their respective category in mind.

This type of buyer... Should evaluate these systems
Small buyers Retail STAR, Retail Pro, Microsoft RMS
Best-of-breed buyers Microsoft Dynamics CRM, Sage ACT, Oracle CRM
Multi-channel retailers NetSuite, Epicor, SAP, RunIt RealTime