VoIP Softphones

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Showing 1 - 20 of 40 products
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Showing 1 - 20 of 40 products

Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ...Read more

LiveAgent

LiveAgent is an online Help Desk platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all a...Read more

Squaretalk

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will ...Read more

4.81 (43 reviews)

GoTo Connect

GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center whic...Read more

4.52 (599 reviews)

18 recommendations

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CloudCall

CloudCall is a cloud-based telecommunications and business VoIP solution. Key features include power dialer, call reports, real-time dashboards and automatic call distribution (ACD). The cloudcall portal helps in managing org...Read more

4.11 (36 reviews)

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Zultys MX System

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Zultys MX systems support on-premise, cloud-based and hybrid deployments for businesses of all sizes. The solu...Read more

3.75 (24 reviews)

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Zoiper

Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP integrators, mobile operators and businesses that require softphones independent of their service provider. It aggrega...Read more

4.36 (90 reviews)

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Bria

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobil...Read more

4.27 (92 reviews)

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UniTel Voice

UniTel Voice is a web-based virtual business phone system for small businesses, medium-sized businesses, nonprofit organizations and freelancers. The private branch exchange (PBX) empowers entrepreneurs to operate and grow their b...Read more

4.65 (23 reviews)

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CircleLoop

Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile devices. Key features include call transfer, voicemail to text, call recording, contact management and configurable ...Read more

4.50 (10 reviews)

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Software pricing tips

Read our VoIP Softphones Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...Read more

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Revenue.io

Revenue.io is a VoIP solution that helps sales teams by providing voice communication and an automated dialer. It is a cloud-based platform that bridges the gap between conversation intelligence and organizational telephony. Des...Read more

4.40 (15 reviews)

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Ringover

Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivit...Read more

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Cloud Softphone

Acrobits is a cloud-based softphone solution, which helps small to large businesses configure, develop and deploy communications applications in real time. Key features include QR code scanning, customizable branding, push notific...Read more

0.00 (1 reviews)

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Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive ...Read more

3.78 (27 reviews)

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Ring4

Ring4 is a cloud-based telephony solution that helps small to midsize businesses create virtual sim cards, international or local corporate phone numbers and personal lines. Key features include Wi-Fi calling, messaging with emoji...Read more

4.53 (15 reviews)

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iSoftPhone

iSoftPhone is an on-premise VoIP solution that helps businesses streamline communication with customers through audio/video calls, SMS, messaging and more. It enables professionals to record or transfer ongoing calls, set up voice...Read more

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eVoice

eVoice is a web-based virtual phone system designed to help small businesses streamline communication with customers. Features include web conferencing, recording, sequential ringing, online faxing, call queuing and recording. ...Read more

3.42 (12 reviews)

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Fonvirtual Virtual PBX

Fonvirtual Virtual PBX is a VoIP solution that helps businesses streamline customer interactions through multiple communication channels such as audio/video calls, chats and WhatsApp. Key features include call recording, voicemail...Read more

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Linphone

Linphone is an on-premise and web-based voice over internet protocol (VoIP) system, which helps businesses in industries such as healthcare, manufacturing and telecom streamline communication with clients or team members via text ...Read more

4.00 (13 reviews)

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Popular VoIP Softphones Comparisons

Buyers Guide

Last Updated: March 11, 2022

With the vast number of VoIP softphone products on the market, choosing the right solution for your phone system can be daunting. (Technically, all softphones are for VoIP service, since they’re essentially software for placing calls over the Internet.) To help make your decision easier, we’ve compiled this guide.

We’ll outline the common features of softphones and give a rundown of popular products to help you make the right decision for your business. We’ll look at:

What Is a VoIP Softphone?
Common Functions of VoIP Softphones
Benefits of VoIP Softphones
Vendor Landscape
Crucial Considerations for Buyers

What Is a VoIP Softphone?

The name says it all: software phone. Softphones are software applications that run on devices (laptops, smartphones, tablets etc.) with Internet connections and allow you to make and receive calls. Softphones are thus designed for Internet phone service, commonly known as Voice over Internet Protocol (VoIP), rather than traditional phone service.

A VoIP softphone is perhaps easiest to understand when compared to an IP phone i.e., a hardware office phone designed to make calls over the Internet using a business VoIP service rather than traditional land lines.

Both IP phones and softphones serve as endpoints to which VoIP phone systems connect calls, but one is software and the other is hardware.

Some businesses choose to deploy softphones rather than hardware phones as phone system extensions. For instance, if your employees work remotely, it makes more sense to connect the phone system to applications on their laptops than to desk phones in an office they rarely see. Additionally, you can deploy softphones alongside desk phones and connect the same extension to both endpoints. This gives your employees more flexibility in their communications options.

Softphone-only deployments are gaining in popularity and can also help keep the costs of switching to VoIP down, since IP phones can be expensive.

Common Functions of VoIP Softphone Software

VoIP softphones often include the following core capabilities:

Voice calling The key functionality of softphones. Make and receive calls through your Internet connection.
Video calling Place and receive video calls on devices with cameras. (Note that video calling is not the same as video conferencing, which frequently requires a more advanced application.)
Call history Track incoming and outgoing calls.
Voicemail Let callers leave voice messages when you’re not available. Listen to voice messages and return calls.
On-demand call recording Users can frequently initiate on-demand call recording from the softphone user interface (UI).
Directory of contacts/presence Just like your smartphone, a softphone has a directory of contacts. The difference is that softphones also generally display which contacts are currently online (a feature known as presence).
Call transferring Softphones allow you to transfer calls to contacts in your organization.
Click-to-dial Because softphones are installed on your device, they allow you to click on links on web pages and in emails in order to place calls automatically, without touching a keypad or picking up a receiver.

More advanced softphones offer a smorgasbord of features beyond these basic capabilities, and are known as unified communications (UC) clients. Generally, these clients are offered directly via the vendor of your phone system or UC system, whereas softphones are commonly offered by third-party vendors. If you’re just looking for basic inbound and outbound calling capabilities, a softphone will generally be enough, while UC clients are for supporting advanced communications like multi-party video conferencing on smartphones and tablets.

Benefits of VoIP Softphones

There are many benefits of choosing a softphone over, or in addition to hardphones:

  • Reduce costs by reducing hardware. Softphone software gives you the option to forego traditional office phones. You’ll save money by not having to buy extra hardware in the first place.
  • Integrate with computer systems. Because softphones use your local computer network, they also integrate with your existing computer-based systems. Many softphone applications, including the ones mentioned above, can integrate with contact databases such as Outlook, Thunderbird and Mac address books. Softphones with click-to-dial allow you to place calls from your customer relationship management (CRM) software, Web browser or accounting system. This is a highly useful feature for call center agents and other employees that have to place lots of outbound calls (e.g those in accounts receivable).
  • Place calls through Wi-Fi. Normally, when you make a call with your cellphone, it goes over a cellular network and you have to pay per-minute rates as well as prohibitively expensive roaming fees if you’re out of range of your providers’ network. Softphones allow you to place calls over a Wi-FI internet connection, so you bypass the cellular network and avoid per-minute rates and roaming charges. You still need to pay for the data connection or the Wi-Fi connection unless it’s public. This feature results in significant savings for employees who travel abroad frequently.

The Vendor Landscape

There are both free and paid softphones on the market. To help you determine which softphone solution is right for you, let’s take a look at a few popular products.

3CX. 3CX offers both cloud and on-premise business phone systems. Manage calls from your desktop and use your computer to make and receive calls.

3CX has softphones for both Windows and Mac, and it includes native Session Initiation Protocol (SIP) apps for Android and iOS.

Screenshot of 3CX interface for Mac

 

3CX softphone for Mac

Bria X-Lite. One of Bria X-Lite’s most attractive qualities is that it’s free. Several softphone vendors offer “freemium” versions that may have only limited functionalities and/or be supported by ads.

Bria X-Lite includes functionalities for voice and video calls, instant messaging and voicemail support. This free solution is meant to act as a stepping stone to the paid option, Bria 4. It is compatible with Windows and Mac systems.

Screenshot of Bria X-Lite softphone voice calling and chat user interface

 

Bria X-Lite softphone, video calling and chat

Zoiper. Another notable option on the market is Zoiper. Along with voice and video calling, it offers call recording, call transfer and auto-answering. It also has native conferencing, so you can conduct conference calls without relying on a third-party service. It works on Windows, Mac and Linux systems.

Zoiper video calling user interface

 

Zoiper video calling

Crucial Considerations for Buyers

Free vs. paid softphones. Many softphone vendors offer what are called “freemium” clients (e.g., Bria X-Lite) to encourage customers to eventually pay to upgrade. Some freemium products rely heavily on advertisements within the application to stay free.

These clients can work well for smaller companies or companies with limited needs. However, larger enterprises or those seeking more complex functionalities will need a more advanced client.

Phone system/headset compatibility. The #1 factor that should guide your choice of a softphone is compatibility. The softphone needs to be supported by your phone system, so check with your vendor or your vendor’s channel partner about this issue. Most major vendors list compatible softphones on their websites or in product literature. Additionally, if you’re planning to use the softphone in conjunction with a headset in a call center environment, you need to ensure that the softphone is also compatible with the specific brand of headset you’re using.

Softphone platforms. Softphones are trending toward OS agnosticism. Users want apps that run on Windows, Mac and Linux, as well as on smartphone operating systems such as Android and iOS. Thus, many providers are now offering their products on many different platforms, and they’re developing mobile clients.